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- Tasks: Join our team to refresh desktop and laptop devices for healthcare professionals.
- Company: A dynamic IT support company based in Cambridge, dedicated to enhancing healthcare operations.
- Benefits: Gain hands-on experience, work on-site, and develop your technical skills in a supportive environment.
- Why this job: Make a real impact in healthcare while honing your IT skills in a collaborative setting.
- Qualifications: Experience with EUC device refresh, strong troubleshooting skills, and excellent communication abilities required.
- Other info: This is a 3-6 month contract role, perfect for students looking for practical experience.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a motivated and detail-oriented IT Support Engineer to join our ServiceDesk for an initial 3-6 months contract assignment based in Cambridge. This role will be 5 days on site in Cambridge. (INSIDE IR35)
About the Role: We are seeking a highly motivated and skilled EUC Refresh Engineer to join our team supporting a busy client in Cambridge. This role is crucial in ensuring a smooth and efficient refresh of desktop and laptop devices for staff within a complex and demanding environment. You will be working on-site, directly with end-users, requiring excellent communication and interpersonal skills alongside technical expertise. This is a fantastic opportunity to make a real difference in supporting the essential work of healthcare professionals.
Key Responsibilities:
- Deployment and Configuration: Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures. This includes imaging, software installation and peripheral setup.
- Hardware and Software Troubleshooting: Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed.
- End-User Support: Providing friendly and professional on-site support to staff during the refresh process.
- Asset Management: Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment.
- Collaboration: Working closely with other IT teams and staff to coordinate refresh activities and minimize disruption to clinical operations.
- Documentation: Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions.
- Adherence to Policies: Following all relevant company policies and procedures, including data security and confidentiality guidelines.
Essential Skills and Experience:
- Proven experience in end-user compute (EUC) device refresh/deployment in a large and complex environment (healthcare experience desirable).
- Strong understanding of desktop and laptop hardware and software, including Windows operating systems, common office applications, and peripheral devices.
- Experience with imaging and deployment tools (eg, SCCM).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team.
IT Support / EUC Refresh Engineer employer: Telefonica Tech UK Ltd
Contact Detail:
Telefonica Tech UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / EUC Refresh Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as SCCM for imaging and deployment. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 2
Brush up on your communication skills, especially when it comes to explaining technical concepts to non-technical users. Practising how to convey complex information simply can help you shine during interviews.
✨Tip Number 3
Network with professionals in the IT support field, particularly those who have experience in healthcare environments. They can provide insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your troubleshooting skills. Think of examples from your past experiences where you successfully resolved issues, as this will demonstrate your problem-solving abilities effectively.
We think you need these skills to ace IT Support / EUC Refresh Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and EUC device refresh. Emphasise any previous roles where you deployed or configured desktop and laptop devices, as well as your troubleshooting skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the healthcare environment. Mention specific skills that align with the job description, such as your experience with imaging tools like SCCM.
Highlight Communication Skills: Since this role requires excellent communication and interpersonal skills, provide examples in your application of how you've successfully supported end-users in the past, especially in high-pressure environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Telefonica Tech UK Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop and laptop hardware, software, and imaging tools like SCCM. Highlight specific examples of how you've successfully deployed or refreshed devices in previous roles.
✨Demonstrate Communication Skills
Since this role involves direct interaction with end-users, practice explaining technical concepts in simple terms. Think of scenarios where you had to assist non-technical users and be ready to share those experiences.
✨Prepare for Troubleshooting Scenarios
Anticipate questions related to diagnosing and resolving common hardware and software issues. You might be asked to walk through your troubleshooting process, so have a few examples ready to illustrate your problem-solving skills.
✨Understand the Importance of Documentation
Be ready to discuss how you maintain accurate records of your work. Emphasise your attention to detail and how proper documentation can aid in asset management and ensure compliance with company policies.
