At a Glance
- Tasks: Deploy and configure desktop and laptop devices in a busy hospital environment.
- Company: Join a dynamic team supporting healthcare professionals in Cambridge.
- Benefits: Competitive pay, hands-on experience, and the chance to make a real impact.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Be part of a vital team that enhances healthcare through technology.
- Qualifications: Experience in EUC device refresh and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Contract Duration: Initial 6 months (very likely to extend)
Location: Cambridge - 5 days on site.
About the Role: We are seeking a highly motivated and skilled EUC Refresh Engineer to join our team supporting a busy client in Cambridge. This role is crucial in ensuring a smooth and efficient refresh of desktop and laptop devices for hospital staff within a complex and demanding hospital environment. You will be working on-site within a busy and dynamic hospital environment, directly with end-users, requiring excellent communication and interpersonal skills alongside technical expertise. This is a fantastic opportunity to make a real difference in supporting the essential work of healthcare professionals. The role is inside IR35.
Key Responsibilities:
- Deployment and Configuration: Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures. This includes imaging, software installation and peripheral setup.
- Hardware and Software Troubleshooting: Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed.
- End-User Support: Providing friendly and professional on-site support to hospital staff during the refresh process.
- Asset Management: Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment.
- Collaboration: Working closely with other IT teams and hospital staff to coordinate refresh activities and minimize disruption to clinical operations.
- Documentation: Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions.
- Adherence to Policies: Following all relevant company policies and procedures, including data security and confidentiality guidelines.
Essential Skills and Experience:
- Proven experience in end-user compute (EUC) device refresh/deployment in a large and complex environment (healthcare experience desirable).
- Strong understanding of desktop and laptop hardware and software, including Windows operating systems, common office applications, and peripheral devices.
- Experience with imaging and deployment tools (eg, SCCM).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team.
EUC Refresh Engineer employer: Telefonica Tech UK Ltd
As an EUC Refresh Engineer in Cambridge, you will be part of a dedicated team that plays a vital role in supporting healthcare professionals by ensuring their technology is up-to-date and functioning smoothly. Our company fosters a collaborative work culture that values communication and professional growth, offering opportunities for skill enhancement in a dynamic hospital environment. With a focus on employee well-being and a commitment to making a meaningful impact in the healthcare sector, we provide a rewarding workplace where your contributions truly matter.
