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- Tasks: Provide top-notch technical support and assist with network equipment installation.
- Company: Join Telefónica Tech, a global leader in NextGen tech solutions.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Experience in IT support and a passion for problem-solving.
- Other info: Work in a vibrant environment with a multicultural team.
The predicted salary is between 36000 - 60000 £ per year.
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners.
Global strategic hubs: Spain, Brazil, the UK, Germany.
The role involves:
- Managing the Telefónica Tech UK WAP ceiling ports.
- Equipment Room patching of access switches.
- Shared Printers, Audio Visual Equipment, Room Booking Tablets, Digital Signage.
- On‑site engineers will elevate incidents to the offsite team where required and assist with on‑site diagnostic and resolution activity under the guidance of the offsite team.
- Daily checks and management, monitoring of on‑site equipment.
- Triage and log tickets with 3rd party vendors.
- Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not necessarily change the general character or level of responsibility of the post.
Person Requirements:
- Previous experience working as an on‑site IT engineer or on a busy Service Desk.
- Must have the right to live and work in the UK.
- Must meet Security Clearance vetting requirements as this is a requirement of the role.
- Any offer would be conditional upon the successful candidate passing BPSS.
Technical Support Engineer employer: Telefónica Tech (EN)
Contact Detail:
Telefónica Tech (EN) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Don't just sit back and wait for the job to come to you! Slide into the DMs of the job poster at Telefónica Tech. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in conversations. This can give us insights into the company culture and maybe even a referral!
✨Tip Number 3
Prepare for the interview by brushing up on common technical support scenarios. We recommend practising your problem-solving skills and being ready to showcase your experience with on-site IT issues.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Telefónica Tech team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with the role of a Technical Support Engineer, so don’t hold back on showcasing your IT skills and any relevant projects you've worked on.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your previous experience as an on-site IT engineer or on a busy Service Desk makes you a perfect fit for us at Telefónica Tech. Personal touches can really make your application stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and ensure your key points shine through. This will help us quickly see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Telefónica Tech (EN)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the role. Familiarise yourself with common issues that on-site engineers face, and be ready to discuss how you've resolved similar problems in the past. This will show that you’re not just a candidate, but someone who can hit the ground running.
✨Understand the Company Culture
Research Telefónica Tech and its values. Knowing about their diverse team and global reach can help you tailor your answers to align with their mission. Show them that you’re not only interested in the job but also in being part of their community.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like triaging tickets or managing on-site equipment. Think of examples from your previous experience where you successfully navigated similar challenges, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the tools they use for ticket management, or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.