Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead Dynamics 365 projects, advise clients, and configure systems for maximum business benefits.
- Company: Join Telefónica Tech, a top Microsoft partner transforming digital landscapes globally.
- Benefits: Enjoy flexible work hours, a healthy work-life balance, and opportunities for personal growth.
- Why this job: Be part of a vibrant team driving impactful change in the Public Sector with innovative solutions.
- Qualifications: Experience with Dynamics 365 CRM and excellent communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
At Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace. Telefónica Tech, Business Applications is proud to be a member of the Microsoft Inner Circle, placing the organisation in the top 1% of partners across the globe.
As a Principal Dynamics CE Functional Consultant, you’ll work on significant projects and initiatives within our Public Sector practice. Your expertise and insights will shape the future of our Business Applications vision, contributing to our growth while enjoying the freedom to make key decisions in a dynamic entrepreneurial setting. We hold ourselves to high standards while fostering a flexible work environment and a healthy work-life balance.
Your Role:
- Advise and inspire customers on how to achieve maximum business benefits from their new system.
- Lead a delivery team on Dynamics 365 projects.
- Progress the objectives & processes, making contributions to supporting business functions.
- Work with customers to understand and define their business process to configure their Dynamics CRM/D365 system.
- Assist with configuration tasks, data migration and end-to-end testing.
- Provide end-user training courses and ad-hoc coaching.
- Design and test customisations to the Dynamics 365 Customer Engagement/Power Platform system.
- Participate in go-live stages of projects.
- Push projects along through daily communications with the customer and/or project manager.
- Carry out pre-sales engagements, building a comprehensive understanding of customer requirements and business challenges, building and delivering demonstrations of solutions.
You will have excellent analytical, problem solving and communication skills as well as the ability to work both autonomously and as part of a team, delivering a wide range of services to our customers.
Desired Skills and Experience:
- Significant experience with Dynamics 365 CRM, ideally Customer Service, Customer Insights Journeys or Sales modules.
- Excellent customer facing and stakeholder management; Designing solutions; Experience within the Public Sector Industry.
- Communication (written and verbal).
- Design and delivery functional elements, e.g. customise and configure without code.
- Testing and validation of solutions.
- SC clearance is desirable not essential.
At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong. We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Principal Dynamics Functional Consultant - D365 Customer Engagement employer: Telefónica Tech (EN)
Contact Detail:
Telefónica Tech (EN) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Dynamics Functional Consultant - D365 Customer Engagement
✨Tip Number 1
Familiarise yourself with the latest features and updates of Dynamics 365, especially in the Customer Engagement modules. This will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in the Public Sector or at Telefónica Tech. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific case studies or projects where you've successfully implemented Dynamics 365 solutions. Highlighting your hands-on experience will showcase your ability to lead delivery teams and manage customer relationships effectively.
✨Tip Number 4
Brush up on your communication skills, particularly in explaining technical concepts to non-technical stakeholders. Being able to articulate complex ideas simply will set you apart as a candidate who can bridge the gap between technology and business needs.
We think you need these skills to ace Principal Dynamics Functional Consultant - D365 Customer Engagement
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Principal Dynamics Functional Consultant position. Tailor your application to highlight relevant experience with Dynamics 365 CRM and your ability to lead projects.
Highlight Relevant Experience: In your CV and cover letter, emphasise your significant experience with Dynamics 365, particularly in Customer Service and Public Sector projects. Use specific examples to demonstrate your problem-solving skills and stakeholder management abilities.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for digital transformation and how you can contribute to Telefónica Tech's mission. Mention your understanding of their values around inclusion and diversity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Telefónica Tech (EN)
✨Showcase Your Dynamics Expertise
Make sure to highlight your experience with Dynamics 365, especially in Customer Service and Sales modules. Be prepared to discuss specific projects where you've successfully implemented solutions and how they benefited the client.
✨Understand the Public Sector Landscape
Familiarise yourself with the unique challenges and requirements of the Public Sector. Demonstrating knowledge of how Dynamics 365 can address these challenges will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think of examples where you've led a team or managed a project, and be ready to explain your thought process and outcomes.
✨Emphasise Communication Skills
As this role involves significant customer interaction, showcase your communication skills. Prepare to discuss how you've effectively communicated complex technical concepts to non-technical stakeholders in previous roles.
