Client Delivery Lead in London

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 employees from more than 60 nationalities. We serve more than 5.5 million customers daily across 175+ countries, offering a portfolio of market‐leading services in Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Client Delivery Lead (CDL) – a senior client‐facing role responsible for building trusted partnerships, driving account growth and ensuring end‐to‐end delivery success. Acting as a strategic advisor for key client relationships, the CDL partners with client executives to shape strategy, co‐create transformation roadmaps and orchestrate Telefónica Tech's full technology portfolio to deliver measurable business outcomes, with a particular focus on Data & AI engagements.

• Client Partnership & Strategy
  • Build and nurture long‐term, trusted relationships with client executives, influencing at C‐suite and board level.
  • Develop and execute a multi‐year account strategy aligned with client objectives and Telefónica Tech's growth ambitions.
  • Act as a trusted advisor, helping clients navigate their digital transformation journey across Cloud, Data & AI, Cyber Security and Business Applications.
  • Champion the client's voice within Telefónica Tech, ensuring goals are translated into actionable outcomes.
• Sales & Business Development
  • Support the Sales Executive and Service Lines in achieving revenue growth and overall profitability.
  • Identify and pursue opportunities for cross‐sell and up‐sell across practices and service lines.
  • Lead pre‐sales solutioning and commercial strategy in partnership with Sales Executives, Solution Consultants and Practice Heads/CTOs.
  • Shape compelling, outcome‐driven proposals and presentations that articulate client value and measurable impact.
  • Contribute to account growth planning, innovation initiatives, and client reference‐ability efforts.
• Delivery & Execution Oversight
  • Maintain end‐to‐end accountability for delivery performance and client satisfaction across all projects and services within accounts.
  • Partner with project and service managers to ensure deliverables meet scope, schedule, cost, and quality commitments.
  • Run governance forums such as quarterly business reviews (QBRs) and client steering meetings.
  • Identify and mitigate risks early, protecting client trust and Telefónica Tech's commercial performance.
• Financial & Operational Stewardship
  • Ensure financial discipline across the account – utilisation, margin protection, billing accuracy and cash flow performance.
  • Drive operational efficiency and profitability by monitoring delivery costs, productivity and service‐level adherence.
  • Proactively manage change requests and capture all commercial impacts.
  • Report and forecast account performance against key financial KPIs.
• Leadership & Collaboration
  • Lead and inspire cross‐functional account teams, including Sales, Delivery, Solution Architects and SMEs.
  • Foster collaboration across practices to deliver integrated, scalable and future‐ready client solutions.
  • Support and mentor team members to develop technical and commercial capability.
  • Promote a culture of openness, accountability and high performance, consistent with Telefónica Tech's values.

Qualifications

• Minimum 3 years' experience in Data & AI transformation engagements across at least 3 of the following: Cloud (Azure, AWS or GCP); data platform modernisation (Databricks, Snowflake, Power BI); analytics strategy; CI/CD and automation delivery; target operating models; data governance; data science and AI initiatives.
• Proven success in client partnership, account leadership or delivery management roles within a technology services organisation.
• Experience managing and delivering complex commercial or public sector accounts of £3 million+ revenue per client per annum.
• Track record of driving account growth (sales/revenue) of 10%+ year‐on‐year on at least two major client engagements within the last 5 years.
• Strong background across Data, Cloud, Cybersecurity or Digital Transformation programmes.
• Experience driving account growth through renewals, cross‐sell and up‐sell initiatives.
• Solid understanding of service delivery models, including Managed Services and Professional Services.
• Commercial acumen and experience with P&L ownership, SOWs, pricing models, invoicing and cash flow management.
• Understanding of data‐led digital transformation and how data and analytics enable business outcomes.
• Excellent communication, negotiation and influencing skills at senior stakeholder levels.
• Strong leadership, collaboration and team development capabilities.

Additional Information

At Telefónica Tech, inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences, as diversity drives innovation and makes us stronger. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity and accessible hiring practices, and we create an inclusive culture through many means, including women's network, diversity and inclusion groups, pride, neurodiversity, heritage network and sustainability initiatives.

We don’t believe hiring is a tick‐box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for this role, please get in touch.

Seniority level: Mid‐Senior level

Employment type: Full‐time

Job function: Information Technology

Industries: Software Development