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- Tasks: Provide on-site technical support and ensure customer satisfaction across various sites.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse team.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be the first point of contact for customers and make a real impact in tech.
- Qualifications: Technical proficiency in network support and strong problem-solving skills required.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
1 week ago Be among the first 25 applicants
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.
Values: Open, Trusted and Bold
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
Job Description
As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on‑site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites.
Key Responsibilities
- On‑Site Support and Triage:
- Perform support and triage activities for Desk, Wall, and Floor ports.
- Manage WAP ceiling ports and equipment room patching of access switches.
- Support shared printers (GovPrint), audio visual equipment, room booking tablets, and digital signage.
- Escalate incidents to the off‑site team as required.
- Assist with on‑site diagnostics and resolution activities under the guidance of the off‑site team.
- Triage and log tickets with 3rd‑party vendors.
- Network Equipment Installation and Support:
- Assist with the installation and support of network equipment at customer premises.
- Ensure service delivery within agreed time scales and company standards, including documentation.
Additional Responsibilities
- Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.
Qualifications
- Technical proficiency in network and equipment support.
- Strong problem‑solving and diagnostic skills.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
- Flexibility to travel to various customer sites.
- Security Clearance is essential.
- Active Security Clearance (SC) — This is mandatory. Candidates without valid SC clearance cannot be considered.
- Full, clean UK driving licence — Required for travel between customer sites.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
Seniority Level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Information Technology Field Engineer employer: Telefónica Tech (EN)
Contact Detail:
Telefónica Tech (EN) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Field Engineer
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those at Telefónica Tech. Use LinkedIn to connect and engage with current employees. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview like it’s a tech project! Research the company’s services and recent projects. Be ready to discuss how your skills align with their needs, especially in areas like Cloud, Data & AI, and Cyber Security.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you’ve tackled technical challenges in the past. This will demonstrate your ability to handle the on-site support and triage responsibilities they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to go directly to the source!
We think you need these skills to ace Information Technology Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Information Technology Field Engineer. Highlight your technical skills, problem-solving abilities, and any relevant experience with network equipment support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values of being Open, Trusted, and Bold. Let us know what makes you the perfect fit for Telefónica Tech.
Show Off Your Communication Skills: As a Field Engineer, you'll be the first point of contact for customers, so it's crucial to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, make sure we can see your ability to connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Telefónica Tech (EN)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to network equipment and support. Be ready to discuss specific tools and technologies you've worked with, as well as any troubleshooting experiences. This will show that you're not just familiar with the basics but can handle real-world challenges.
✨Show Off Your Customer Service Skills
As a Field Engineer, you'll be the first point of contact for customers. Prepare examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and ability to adapt to different situations, as this is crucial for maintaining customer satisfaction.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios during the interview. Think about how you would approach common technical problems or customer requests. This will help the interviewers see your analytical thinking and how you can apply it in real-time situations.
✨Flexibility is Key
Since the role requires travel to various customer sites, be prepared to discuss your availability and willingness to adapt to changing circumstances. Share any previous experiences where you had to be flexible and how you managed those situations effectively.
