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For Companies At a Glance
- Tasks: Support and monitor tech environments, resolving issues and managing virtual machines.
- Company: Join Telefónica Tech, a diverse team driving digital transformation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of a bold team making a real impact in tech.
- Qualifications: Experience in IT support, virtualisation, and strong communication skills.
- Other info: Flexible shifts with weekend work; transport required for site visits.
The predicted salary is between 36000 - 60000 £ per year.
Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking. Telefónica Tech is part of the Telefónica Group, with a diverse team of over 6,000 employees and 60 nationalities. Values: Open, Trusted and Bold.
Responsibilities
- To provide proactive support and monitoring to Telefónica Tech MS hosted environments
- To triage and help resolve issues raised by customers and internal users
- To provide second line support to an RDS environment
- Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms
Skills & Experience
- Experience of working to ITIL process and guidelines
- An ability to work to tight deadlines and manage priorities
- Experience of working within a dedicated IT department
- An understanding of Virtualisation and backup technologies
- An understanding of Active Directory & Group Policy Management
- Service Desk software experience
- An experience of working with Blue Light Services
- Excellent communication skills both oral and written
- Must be able to work on initiative and as part of a team
- Must have a drivers licence and access to a form of transport as visits to internal sites may be required
Required Technical Skills
- ITIL v3 foundation or higher
- VMware deployment of Virtual Machines
- Automated Patch management third-party tools
- A methodical troubleshooting approach and strong attention to detail
- Active Directory Management
- Group Policy Management
Desirable Technical Skills
- Windows Group Policy creation and management
- Windows Terminal Server Environment Support
- VMware accreditation
- Exposure to Storage and SAN Fibre management
Additional Information
- Monday to Friday (37.5 hours per week) based on rolling shift pattern which is typically: 07:00 to 15:00, 08:00 – 16:30 & 14:30 - 23:00
- 2.5 hours weekend working required on either a Saturday or Sunday 1 in 3 weeks
- Due to our location, access to own transport is essential
- Must meet our BPSS, Security Clearance and NPPV3 Clearance as is a requirement of the role and any offer would be conditional upon the successful candidate passing all clearance checks
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women’s network) and our Employee Resource Groups such as Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. If you feel you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
Level 2 Infrastructure Engineer in Huntingdon employer: Telefónica Tech (EN)
Contact Detail:
Telefónica Tech (EN) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Infrastructure Engineer in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to current employees at Telefónica Tech on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about VMware, Active Directory, and ITIL processes. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss how you've tackled challenges in past roles, especially in IT support. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our diverse and dynamic team at Telefónica Tech.
We think you need these skills to ace Level 2 Infrastructure Engineer in Huntingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your ITIL knowledge, VMware experience, and any relevant support roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values of being Open, Trusted, and Bold. Let us know what makes you tick!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Telefónica Tech (EN)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Active Directory, and ITIL processes. Be ready to discuss specific experiences where you've deployed virtual machines or managed group policies. This will show that you’re not just familiar with the tech but have hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've triaged and resolved issues in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your methodical troubleshooting approach and attention to detail.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice explaining complex technical concepts in simple terms. This will help you connect with the interviewers and show that you can communicate effectively with both technical and non-technical stakeholders.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to the role. Think about how you would handle tight deadlines or manage priorities when multiple issues arise. This will highlight your ability to work under pressure and as part of a team.
