Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site technical support and ensure customer satisfaction across various sites.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse team.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be the first point of contact for customers and make a real impact in tech.
- Qualifications: Technical proficiency in network support and strong problem-solving skills required.
- Other info: Dynamic role with travel opportunities and excellent career progression.
The predicted salary is between 28800 - 43200 £ per year.
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold.
Trusted Partners:
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
Job Description
As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on‑site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites.
Key Responsibilities
- On‑Site Support and Triage
- Perform support and triage activities for Desk, Wall, and Floor ports.
- Manage WAP ceiling ports and equipment room patching of access switches.
- Support shared printers (GovPrint), audio‑visual equipment, room booking tablets, and digital signage.
- Incident Management
- Escalate incidents to the off‑site team as required.
- Assist with on‑site diagnostics and resolution activities under the guidance of the off‑site team.
- Vendor Coordination
- Triage and log tickets with third‑party vendors.
- Network Equipment Installation and Support
- Assist with the installation and support of network equipment at customer premises.
- Ensure service delivery within agreed time scales and company standards, including documentation.
Additional Responsibilities
- Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.
Qualifications and Skills
- Technical proficiency in network and equipment support.
- Strong problem‑solving and diagnostic skills.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
- Flexibility to travel to various customer sites.
Additional Information
- Must have the right to live and work in the UK.
- As this is a Field Engineer role, you must hold a full clean UK drivers licence.
- Must meet security clearance vetting requirements as this is a requirement of the role.
- Any offer would be conditional upon the successful candidate passing BPSS, SC and NPPV3 clearance.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
IT Services and IT Consulting
#J-18808-Ljbffr
Field Engineer employer: Telefónica Tech (EN)
Contact Detail:
Telefónica Tech (EN) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to tech and engineering. The more people you know, the better your chances of landing that Field Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a Field Engineer. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who fit our values of being Open, Trusted, and Bold. Your next opportunity could be just a click away!
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Field Engineer role. We want to see how your technical proficiency and problem-solving abilities shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about the role and how you can contribute to our team at Telefónica Tech.
Showcase Your Communication Skills: As a Field Engineer, communication is key! Use your application to demonstrate your ability to convey technical information clearly and effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Telefónica Tech (EN)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to network equipment and support. Be ready to discuss specific tools and technologies you've worked with, as well as any troubleshooting experiences. This will show that you're not just familiar with the basics but can handle real-world challenges.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about situations where you had to diagnose a problem or manage an incident. Being able to articulate your thought process will demonstrate your strong problem-solving abilities, which are crucial for a Field Engineer.
✨Communicate Clearly and Confidently
Since you'll be the first point of contact for customers, practice your communication skills. Be ready to explain complex technical concepts in simple terms. This will not only help you connect with the interviewers but also reflect your ability to provide excellent customer service.
✨Be Ready to Adapt
The role requires flexibility and the ability to adapt to changing circumstances. Think of examples from your past where you've successfully adjusted to new challenges or responsibilities. Highlighting your adaptability will show that you're a great fit for the dynamic environment at Telefónica Tech.
