Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery and ensure client satisfaction in a dynamic environment.
- Company: Leading tech solutions provider based in Greater London.
- Benefits: Flexible working arrangements, travel opportunities, and a focus on service excellence.
- Why this job: Be the key contact for clients and drive impactful service delivery.
- Qualifications: Strong client relationship skills and knowledge of IT service management.
- Other info: Exciting role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology solutions provider in Greater London is seeking a Service Delivery Manager to ensure client satisfaction and drive service excellence. This hybrid role involves acting as the primary contact for clients, managing service delivery to meet SLAs, and facilitating performance reviews.
The ideal candidate should have:
- Robust client relationship management skills
- Strong understanding of IT service management
- The ability to work under pressure while delivering proactive solutions
This position offers flexible working arrangements and opportunities for travel.
Client-Focused IT Service Delivery Lead (Remote/Hybrid) employer: Telefónica Tech (EN)
Contact Detail:
Telefónica Tech (EN) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client-Focused IT Service Delivery Lead (Remote/Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Client-Focused IT Service Delivery Lead role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and client management. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how you can drive service excellence.
✨Tip Number 3
Showcase your skills through real-life examples! When discussing your past experiences, focus on specific situations where you managed client relationships or improved service delivery. This will help potential employers see how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to engage with us directly.
We think you need these skills to ace Client-Focused IT Service Delivery Lead (Remote/Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your client relationship management skills and any relevant IT service management experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Delivery Manager role. Share specific examples of how you've driven service excellence in the past, and don’t forget to show your enthusiasm for working with us.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully managed pressure and delivered proactive solutions. We love candidates who can think on their feet and keep clients happy, so make sure to include those stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Telefónica Tech (EN)
✨Know Your Client Management Skills
Make sure you can clearly articulate your experience in client relationship management. Prepare specific examples of how you've successfully managed client expectations and resolved issues in the past. This will show that you understand the importance of client satisfaction in a service delivery role.
✨Understand IT Service Management
Brush up on your knowledge of IT service management frameworks like ITIL. Be ready to discuss how you've applied these principles in previous roles, especially in relation to meeting SLAs and driving service excellence. This will demonstrate your technical competence and readiness for the role.
✨Prepare for Pressure Scenarios
Think of situations where you've had to work under pressure and how you handled them. Be prepared to share these stories during the interview, highlighting your problem-solving skills and ability to deliver proactive solutions. This will reassure them that you can thrive in a fast-paced environment.
✨Show Enthusiasm for Flexibility and Travel
Since this role offers flexible working arrangements and opportunities for travel, express your enthusiasm for these aspects. Share any relevant experiences that showcase your adaptability and willingness to engage with clients in different settings. This will help you stand out as a candidate who is not only qualified but also genuinely interested in the role.
