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- Tasks: Administer and enhance the ServiceNow platform for optimal performance and user satisfaction.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse global team.
- Benefits: Inclusive culture, career growth opportunities, and a chance to work with cutting-edge technology.
- Why this job: Make a real impact in digital transformation while collaborating with talented professionals.
- Qualifications: Experience as a ServiceNow Administrator and strong problem-solving skills required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners.
The ServiceNow System Administrator is responsible for the day-to-day administration, maintenance, and continuous improvement of the Telefónica Tech UK&I ServiceNow instance. This role involves supporting both internal usage and customer-facing elements of the instance. The administrator will ensure the platform operates efficiently, remains secure, and meets business requirements.
Key Responsibilities- Platform Administration & Maintenance
- Manage and maintain the ServiceNow platform, ensuring optimal performance and availability.
- Implement and enforce security best practices, including access control and role-based permissions.
- Perform system upgrades, patching, and performance tuning.
- Troubleshoot and resolve issues related to workflows, integrations, and system performance.
- Configuration & Development
- Configure ServiceNow modules, applications, and workflows based on business needs.
- Develop and customize forms, fields, UI policies, business rules, and client scripts.
- Work with the wider team to implement enhancements and new functionalities.
- Assist in the design and configuration of integrations between ServiceNow and other business applications.
- Customer-Facing & Internal Support
- Provide support for internal teams and external customers using the ServiceNow platform.
- Manage service requests, incidents, and changes related to the ServiceNow instance.
- Ensure customer portals, dashboards, and reports meet user requirements.
- Process Improvement & Best Practices
- Work closely with wider teams to identify and implement process improvements.
- Ensure compliance with ITIL and industry best practices.
- Stakeholder Collaboration
- Engage with business stakeholders to gather requirements and provide ServiceNow solutions.
- Collaborate with external vendors and ServiceNow support to resolve complex issues.
- Participate in ServiceNow governance meetings and contribute to strategic planning.
- Technical Skills
- Proven experience as a ServiceNow System Administrator.
- Strong understanding of ServiceNow modules such as ITSM, ITOM, CSM, and integrations.
- Proficiency in ServiceNow scripting (JavaScript, GlideScript, Flow Designer).
- Experience with ServiceNow APIs and integration methods (REST, SOAP, MID Server).
- Knowledge of ITIL principles and service management best practices.
- Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and as part of a team.
- Detail-oriented with a proactive approach to issue resolution.
- Qualifications & Certifications
- ServiceNow System Administrator certification (required).
- ITIL v4 Foundation certification (preferred).
- Additional ServiceNow certifications (e.g., Application Developer, Implementation Specialist) are a plus.
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
ServiceNow Systems Administrator in Belfast employer: Telefónica Tech (EN)
Contact Detail:
Telefónica Tech (EN) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Systems Administrator in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Telefónica Tech on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow. Brush up on your technical skills and be ready to discuss how you've tackled challenges in past roles. We want to show them we’re not just qualified, but passionate about the platform!
✨Tip Number 3
Don’t forget to showcase our soft skills! Communication and problem-solving are key in this role. Think of examples from previous jobs where we’ve successfully collaborated with teams or resolved issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of the Telefónica Tech family. Let’s make it happen!
We think you need these skills to ace ServiceNow Systems Administrator in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ServiceNow and relevant technical skills. We want to see how your background aligns with the role, so don’t hold back on showcasing your achievements!
Show Off Your Soft Skills: While technical skills are crucial, we also value strong communication and problem-solving abilities. Use your application to demonstrate how you've effectively collaborated with teams or resolved issues in past roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Telefónica Tech (EN)
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the specific modules and functionalities of ServiceNow that are relevant to the role. Brush up on your knowledge of ITSM, ITOM, and CSM, and be ready to discuss how you've used these in past experiences.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to system performance or integrations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Communicate Effectively
Since this role involves stakeholder collaboration, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, demonstrating your communication skills.
✨Emphasise Continuous Improvement
Discuss your approach to process improvement and how you’ve implemented best practices in your previous roles. Highlight any experience with ITIL principles and how they’ve guided your work in ServiceNow administration.
