At a Glance
- Tasks: Manage orders from start to finish across multiple accounts and providers.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse team.
- Benefits: Full-time role with opportunities for growth in a dynamic tech environment.
- Other info: Inclusive culture celebrating diversity and offering support networks.
- Why this job: Be part of a global team driving digital transformation and innovation.
- Qualifications: Strong admin skills, telecoms experience preferred, and excellent communication abilities.
The predicted salary is between 36000 - 60000 £ per year.
Telefónica Tech UK&I is looking for a Provisioning Coordinator. The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you'll be working with PSTN, Broadband, Ethernet and MPLS; therefore, previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered.
Responsibilities include:
- Managing end to end circuit provisioning including customer ceases.
- Taking ownership of orders from inception to customer handover.
- Managing a large volume of customer accounts and their ongoing provisioning projects.
- Building relationships with customers and suppliers on provisioning projects and dealing with ad-hoc enquiries directly from customers.
- Ensuring regular status updates are issued to end customers.
- Creating customer paperwork for customer requirements.
- Liaising with operational teams for delivery of services.
- Ensuring internal systems are updated with all required information of circuit provisions, to ensure billing commences for services.
- Providing administrative support as and when required.
Qualifications Skills and Experience:
- Must possess strong administrative skills, preferably gained within a sales environment.
- Ideally with some experience of telecoms.
- Accurate keying/data input skills.
- Proficient in MS packages including Word, Excel and Outlook; working knowledge of CRM or ERP is highly desirable.
- Excellent communication skills both oral and written.
- High level of accuracy and attention to detail.
- Excellent interpersonal skills with the ability to maintain and build good relationships both internally and externally.
- Ability to analyse customer needs and recommend solutions with minimal escalations.
- Ability to prioritise workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction.
- The ability to multitask – providing support for various deals at different stages.
- Willing to go the ‘extra mile’ and views customer excellence as a personal objective.
- Ability to work methodically and calmly under pressure.
- Strong organisational, prioritisation and time management skills.
- Ability to self-motivate and manage own workload.
- Proactive in approach with a flexible attitude.
- Able to deal with customers in a patient & friendly manner.
- Team player – understands the importance of collaborative working.
- Telecoms/ISP experience.
- Data and Ethernet knowledge.
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
Provisioning Coordinator in Belfast employer: Telefónica Tech (EN)
Telefónica Tech is an exceptional employer that fosters a vibrant and inclusive work culture, where diversity is celebrated and innovation thrives. As a Provisioning Coordinator in the UK&I hub, you will benefit from a supportive environment that prioritises employee growth through various initiatives, including our Employee Resource Groups and commitment to equity. Join us to be part of a dynamic team that values open communication, collaboration, and customer excellence, all while working with cutting-edge technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Coordinator in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Telefónica Tech. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your knowledge of PSTN, Broadband, Ethernet, and MPLS. Being able to talk confidently about these will show you're serious about the role.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple projects or accounts. This will highlight your ability to juggle tasks, which is key for a Provisioning Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the Telefónica Tech family!
We think you need these skills to ace Provisioning Coordinator in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Provisioning Coordinator role. Highlight your B2B experience, especially in telecoms or ISP backgrounds, and showcase your administrative skills. We want to see how your past experiences align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can contribute to our team. Don’t forget to mention your ability to build relationships and manage multiple accounts – that’s key for us!
Showcase Your Communication Skills:Since excellent communication is crucial for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your interpersonal skills. We love candidates who can communicate effectively both in writing and verbally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Telefónica Tech (EN)
✨Know Your Stuff
Make sure you brush up on your knowledge of PSTN, Broadband, Ethernet, and MPLS. Being able to discuss these products confidently will show that you understand the role and can hit the ground running.
✨Show Off Your Admin Skills
Since strong administrative skills are a must, be prepared to share examples of how you've managed multiple accounts or projects in the past. Highlight your experience with MS packages and any CRM or ERP systems you've used.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you can demonstrate your ability to build relationships with customers and suppliers during the interview.
✨Stay Cool Under Pressure
The ability to multitask and manage your workload efficiently is crucial. Be ready to discuss times when you've successfully handled high-pressure situations or tight deadlines, showcasing your organisational skills.
