At a Glance
- Tasks: Provide top-notch technical support and training for gas detection solutions.
- Company: Teledyne Technologies, a leader in advanced technology for industrial growth.
- Benefits: Competitive salary, generous holiday, pension plan, and wellbeing programme.
- Other info: Opportunity for international travel and career growth in a supportive environment.
- Why this job: Join a dynamic team making a real impact in safety and technology.
- Qualifications: Degree in Engineering/Electronics and experience in gas detection or electronics.
The predicted salary is between 25650 - 31350 £ per year.
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Teledyne Gas & Flame Detection uses its global capability, manufacturing excellence and custom engineering to provide end-to-end gas and flame detection solutions for a wide range of hazards worldwide.
With an industry-leading, comprehensive portfolio of products and services, our commitment to cross-platform integration provides protection for today and confidence for tomorrow.
Our products are sold through a world class system of knowledgeable distributors, manufacturers' representatives and sales subsidiaries.
Our customer commitment does not stop at product delivery but encompasses ongoing services.
From custom-designed solutions to unmatched technical support, our gas and flame detection solutions are backed by expert judgment and premier technology that you can trust.
We are on the lookout for a Customer Service Engineer who is not only passionate about delivering outstanding service but also brings a solid technical foundation, particularly in gas detection.
This role is ideal for someone eager to become a trusted advisor to our customers, offering expert support on our range of gas instruments.
What You'll Do
- Deliver top-tier technical support through phone, email, and other channels.
- Efficiently diagnose and resolve customer issues, ensuring a high satisfaction level.
- Work collaboratively across teams to streamline customer issue resolution.
- Accurately document interactions and maintain detailed customer records.
- Conduct on-site customer training, with travel up to 30%.
- Audit authorized Teledyne GMI Service Centres to uphold our standards.
- Provide comprehensive training on product usage, maintenance, and servicing.
- Take on additional responsibilities as directed by management.
What We're Looking For
- A degree in Engineering/Electronics or equivalent.
- Extensive experience working in gas detection or electronic instrumentation.
- Demonstrated ability in supporting software applications and understanding engineering processes.
- Exceptional communication and presentation skills.
- Proven ability to manage multiple tasks and prioritize effectively.
- Previous experience in customer support roles.
- Willingness to travel internationally and domestically, with up to 30% travel.
- Fluency in English; additional languages are a plus.
- High proficiency in IT, especially Microsoft Excel and Adobe In Design.
- Flexibility to occasionally work late afternoons to support American customers.
Range of benefits include
- Salary sacrifice-led pension plan that matches employee contributions up to 7%.
- Free life assurance cover at the value of four times basic annual salary.
- 25 days holiday per annum plus 9 public holidays. (There is an option to purchase an additional 5 per year).
- Internal reward and recognition scheme linked to internal benefits platform.
- Employee Assistance Programme.
- Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, (Medi-cash).
- Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.
- Cycle to Work scheme.
- Enhanced family-friendly benefits.
- Company sick pay.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards.
We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.
Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Customer Service Engineer in Renfrew employer: Teledyne Technologies
Teledyne Technologies is an exceptional employer, offering a dynamic work environment where innovation meets reliability. As a Production Technician, you'll benefit from a comprehensive wellbeing programme, competitive salary sacrifice pension plan, and generous holiday allowances, all while contributing to cutting-edge gas detection solutions in a supportive team culture that prioritises employee growth and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer in Renfrew
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teledyne Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teledyne Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Engineer in Renfrew
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teledyne Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Teledyne Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teledyne Technologies!
How to prepare for a job interview at Teledyne Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
