At a Glance
- Tasks: Support customers by responding to enquiries and managing repair processes.
- Company: Join Teledyne Technologies, a leader in innovative technology for industrial growth.
- Benefits: Enjoy competitive salary, generous holiday, and wellness programmes.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a winning team that makes a real impact in aviation.
- Qualifications: Secondary school education; experience with ERP systems is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary
Teledyne Controls (part of Teledyne UK Ltd) is actively recruiting at our repair facility in Cumbernauld for a Controls Administrator.
Teledyne Controls has built its name on intelligent solutions that collect, manager and deliver aircraft data more efficiently and our innovative technology and collaborative customer relationships have revolutionised the way aircraft operators’ access, manager and utilise their data.
Thus, helping to achieve higher goals in safety, performance, and efficiency.
We count over 300 airlines among our valued customers, including some of the world’s major carriers, supplying products to the major OEM’s such as Airbus and Boeing.
Detailed Description
Essential duties & responsibilities
The Customer Service Support Representative is responsible to the Senior Administrator for the following:
- Liaising with the customer – responding to enquiries, providing information, quotations and progress reports as required.
Responsible for maintaining a positive image of the Repair Station in the eyes of our customers.
- Receiving and shipping Customer units for repair within the ERP system.
- Communicating customers’ priorities to the Operations Manager and technicians.
- Operation and Maintenance of Repair Station Database – computer records.
- Soft stamp issue and control.
- Carrying out Customs and Export control activities such as providing clearance instructions to couriers.
Maintaining import/export spreadsheets.
Issuing Export license’s when required and ensuring all import/export entries are completed correctly.
- Control, Storage and Archiving of all maintenance documents.
- Carrying out financial support – sending invoices, chase-up of outstanding debt with customers.
- Liaising with couriers and Shipping/Receiving Department.
Requirements
Essential
- Secondary school education to Standard Grade. English, Computer Studies preferable but equivalents are acceptable.
Desirable
- Experience in an Enterprise Resource Planning (ERP) System.
- Relevant office experience.
Range of benefits include.
- Salary sacrifice-led pension plan that matches employee contributions up to 7%.
- LIfe assurance cover at the value of four times basic annual salary.
- 25 days holiday per annum plus 9 public holidays. (There is an option to purchase an additional 5 per year).
- Internal reward and recognition scheme linked to internal benefits platform.
- Employee Assistance Programme.
- Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, (Medi-cash).
- Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.
- Cycle to Work scheme.
- Enhanced family-friendly benefits.
- Company sick pay.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards.
We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.
Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Customer Service Support in Cumbernauld employer: Teledyne Technologies
Teledyne Technologies is an exceptional employer located in Lincoln, offering a dynamic work environment where innovation meets precision manufacturing. Employees benefit from comprehensive health programs, a robust pension plan, and ample opportunities for professional growth, all while contributing to the development of cutting-edge technologies in the energetics field. Join a team that values your skills and fosters a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support in Cumbernauld
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teledyne Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teledyne Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Support in Cumbernauld
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teledyne Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Teledyne Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teledyne Technologies!
How to prepare for a job interview at Teledyne Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
