At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join Teledyne Technologies, a leader in advanced technology for industrial growth.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Be part of a team that values integrity and innovation.
- Why this job: Make a real impact while building strong relationships with customers.
- Qualifications: Experience in customer service, strong communication skills, and ERP knowledge.
The predicted salary is between 31500 - 38500 £ per year.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Position Summary: The senior role will cover when required and work closely with the Customer Services Manager within all areas of the business to ensure that the team delivers a first class Customer service, Customer satisfaction and to manage Customer orders quickly and efficiently. The senior role will ensure that the team works closely with the Sales team to ensure all Customer orders are booked promptly. The senior role will ensure that the team assists the Sales team to manage and develop high value Teledyne e2v accounts and drive process improvements.
Build and maintain strong relationships with Teledyne e2v’s external Customers that they support by ensuring all enquiries are dealt with in a timely manner to encourage new business, loyalty and repeat business to meet the Business Unit forecasts. Use excellent communication skills and the ability to interact with people of all levels, to build and maintain strong working relationships with Operations, Supply Chain, Credit Control, Trade Compliance and Logistics on a daily basis. Working cross functionally with all our internal Customers & suppliers to remove blocks that negatively affect the Customer experience (represent the voice of the Customer within Teledyne e2v). Recommend enhancements & simplifications to Customer Services procedures. Assist with ad hoc Customer Services projects or perform other tasks as required by the Customer Services Manager.
Skills & Experience Essential Qualifications:
- Experience of operating in a Customer Service or Order management role within a manufacturing organisation in a complex and international context.
- Continuous improvement and process-oriented mind set.
- Drive to ensure excellent Customer service and quality of Customer experience.
- Strong persuasive communication, influencing and negotiation skills both verbally and in written form.
- Used to working to tight deadlines and able to prioritise workload under pressure.
- Advanced understanding and experience of working with ERP and CRM systems (SAP or equivalent) from Customer Service perspective.
- Extensive knowledge of MS Excel and good working knowledge of other MS office products (Outlook, PowerPoint and Word).
- Highly analytical with an eye for detail.
- Highly motivated, flexible and able to work with high levels of autonomy.
- Team player with an ability to work independently.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Senior Customer Service Executive in Chelmsford employer: Teledyne Technologies
Teledyne Technologies is an exceptional employer, offering a dynamic work environment where innovation meets reliability. As a Production Technician, you'll benefit from a comprehensive wellbeing programme, competitive salary sacrifice pension plan, and generous holiday allowances, all while contributing to cutting-edge gas detection solutions in a supportive team culture that prioritises employee growth and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Executive in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teledyne Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teledyne Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Executive in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teledyne Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Teledyne Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teledyne Technologies!
How to prepare for a job interview at Teledyne Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
