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- Tasks: Provide top-notch customer support for FLIR/Raymarine products, both in the office and on-site.
- Company: Teledyne Technologies is a leader in advanced technology for industrial growth markets.
- Benefits: Enjoy opportunities for travel, hands-on experience, and a dynamic team environment.
- Why this job: Join a winning team and make a real impact in exciting tech-driven industries.
- Qualifications: PC literacy, communication skills, and a passion for marine technology are essential.
- Other info: This entry-level role offers international travel and the chance to work independently.
The predicted salary is between 30000 - 42000 £ per year.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging, and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Summary: Exciting role within Raymarine's Technical Support Department, focusing on customer support (office-based and infield). Responsibilities include diagnostics, repair, training, and attending events. Requires travel (UK/EMEA/APAC), a Driving Licence, and a Passport.
Primary Duties & Responsibilities:
- Handle telephone enquiries and provide 1st/2nd line support for FLIR/Raymarine products.
- Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
- Conduct in-field service visits and escalate technical issues with full triage to relevant teams.
- Support engineering teams and drive product improvement through technical expertise and customer feedback.
- Act as a technical subject matter expert to train and mentor team members.
- Deliver technical training sessions for customers.
- Perform other assigned duties.
Job Requirements / Skills:
Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (AnyDesk), and communication skills (clear English, verbal and written).
Skills: Logical faultfinding, electrical/electronic repair, understanding of DC circuits and ethernet networking.
Traits: Self-motivated, team player, flexible, organized.
Requirements: International travel readiness (EMEA/APAC), manual dexterity, and ability to adapt to changing priorities. This position requires the ability to work unsupervised whilst overseas, support own judgments, and make decisions in line with company policy. It involves access to export-controlled information and items, requiring eligibility for appropriate export licenses under US regulations. Teledyne and all employees are committed to high ethical standards and compliance with laws and regulations. Our reputation for honesty, integrity, and innovation is paramount.
Additional Details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Software Development
Product Support Specialist employer: Teledyne Technologies Incorporated
Contact Detail:
Teledyne Technologies Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Familiarise yourself with FLIR/Raymarine products and their common issues. Understanding the technical aspects and typical customer queries will help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to provide support.
✨Tip Number 2
Highlight any practical sailing or marine experience you have. This role values hands-on knowledge of the marine environment, so sharing relevant experiences can show your passion and suitability for the position.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and remote support tools like AnyDesk. Being able to articulate how you've used these technologies in past roles will demonstrate your capability to handle customer inquiries effectively.
✨Tip Number 4
Emphasise your ability to work independently and make decisions under pressure. Since this role involves international travel and working unsupervised, showcasing your self-motivation and decision-making skills will be crucial.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Product Support Specialist role. Emphasise any technical support, customer service, or marine experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a team, as well as your readiness for international travel.
Highlight Technical Skills: Clearly outline your technical skills related to FLIR/Raymarine products, including any experience with electrical/electronic repair and faultfinding. This will show that you are well-prepared for the technical aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Teledyne Technologies Incorporated
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss your experience with FLIR/Raymarine products, as well as your knowledge of electrical/electronic repair and DC circuits. This will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Customer Support Experience
Since the role involves providing 1st/2nd line support, share specific examples of your previous customer support experiences. Discuss how you managed queries, resolved issues, and contributed to customer satisfaction. This will show that you understand the importance of excellent customer service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to troubleshoot a technical issue or manage a difficult customer interaction, and be ready to explain your thought process and actions.
✨Emphasise Teamwork and Flexibility
The job requires being a team player and adapting to changing priorities. Share examples of how you've successfully collaborated with others in past roles and how you've adjusted to unexpected challenges. This will illustrate your ability to thrive in a dynamic environment.
