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- Tasks: Provide top-notch technical support for FLIR Thermal products and assist customers globally.
- Company: Join Teledyne Technologies, a leader in advanced technology for industrial growth.
- Benefits: Gain hands-on experience, travel opportunities, and be part of a winning team.
- Why this job: Make an impact in exciting markets like aerospace, marine, and medical imaging.
- Qualifications: PC literacy, communication skills, and a passion for problem-solving.
- Other info: Flexible, dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Summary: Exciting role within Raymarine's Thermal Technical Support Department, focusing on customer support (office-based and infield). Responsibilities include diagnostics, repair, training, boat visits and attending events. Requires travel (Global), a Driving Licence, and a Passport.
- Handle telephone enquiries and provide 1st/2nd line support for FLIR Thermal products.
- Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
- Conduct in-field service visits and escalate technical issues with full triage to relevant teams.
- Support engineering teams and drive product improvement through technical expertise and customer feedback.
- Act as a technical subject matter expert to train customers and support other team members.
- Perform other assigned duties.
Job Qualifications:
- Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
- Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (AnyDesk), and communication skills (clear English, verbal and written).
Skills: Logical faultfinding, electrical/electronic repair, and understanding of DC circuits and ethernet networking.
Traits: Self-motivated, team player, flexible, and organized.
Requirements: International travel readiness (Global), manual dexterity, and ability to adapt to changing priorities. Drivers Licence.
Needs to be able to work unsupervised whilst away from the office overseas, with ability to make own decisions in line with company policy. Ability to support own judgements without reference to others. This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Technical Support Field Specialist in Fareham employer: Teledyne Technologies Incorporated
Contact Detail:
Teledyne Technologies Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Field Specialist in Fareham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your practical experience and technical expertise. Share specific examples of how you've solved problems or improved processes in past roles.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! Since this role involves global travel and working independently, be ready to discuss how you handle challenges on the go. Think about scenarios where you've had to adapt quickly and share those stories during your interviews.
We think you need these skills to ace Technical Support Field Specialist in Fareham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making an impact in the technical support field. Share your experiences that relate to the job and show us why you're the perfect fit.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant skills like your experience with FLIR Thermal products or any practical sailing/marine experience. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Teledyne Technologies Incorporated
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of FLIR Thermal products and any relevant technologies. Be prepared to discuss specific technical issues you've encountered and how you resolved them. This will show your expertise and readiness for the role.
✨Show Off Your Customer Support Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent support. Highlight your communication skills and how you've handled difficult situations. Practising common customer queries can also help you feel more confident.
✨Demonstrate Your Problem-Solving Abilities
Prepare to showcase your logical faultfinding skills. You might be asked to troubleshoot a hypothetical scenario during the interview, so think through your approach to diagnosing and resolving technical issues. Being methodical in your thought process will impress the interviewers.
✨Be Ready for Travel Talk
Since the job requires global travel, be prepared to discuss your flexibility and readiness for it. Share any past experiences that demonstrate your ability to work independently while travelling, and how you manage your time and responsibilities effectively.