UX Designer

We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money—big ambitions, to be delivered by people like you.

This role spans multiple product teams and offers a balanced mix of strategic thinking and hands‑on design. You’ll contribute across a range of initiatives focused on improving how customers interact with and understand the product, from key communications to core transactional experiences. You’ll work on important moments in the customer journey that shape clarity, confidence, and trust, helping ensure experiences feel clear, intuitive, and supportive.

The role suits someone comfortable working across different problem spaces, curious about complex systems, and attentive to how individual touchpoints connect into a cohesive whole. You’ll be closely embedded within product teams, building strong relationships with product, engineering, and partner stakeholders. Success in this role comes from thoughtful collaboration, the ability to balance multiple perspectives, and a commitment to creating consistent, human‑centred experiences across the product.

What you’ll do and how you will make an impact:

As a UX Designer at UW you take ownership of design delivery within your product area. You work closely with your squad to create meaningful and cohesive user experiences, growing your confidence in managing end‑to‑end design work from discovery and concepting to delivery and iteration. You work collaboratively with product and engineering partners, balancing user needs with business goals. You seek and give feedback regularly, contributing to maintaining quality across the team. You are starting to connect your work to broader user journeys and building confidence in communicating the value of design decisions.

Responsibilities:

• Research & Discovery
• Conduct Research: Independently create research plans and conduct usability tests to validate design solutions with real users.
• Synthesize Insights: Synthesize research findings into actionable insights and clearly articulate user problems to your product team, ensuring design decisions are grounded in evidence.
• Business Context: Build an understanding of your product area, user needs, and business context, ensuring you understand how your work contributes to broader business goals.
• Design Execution & Craft
• Process: Apply design processes (like the Triple Diamond) and know when to adapt them to meet project deadlines.
• Prototyping: Use prototypes to validate or disprove ideas quickly, exploring directions through user testing.
• Quality & Accessibility: Create clean, logical, and accessible designs that follow usability best practices. Ensure UI accessibility through color contrast, clear typography, and distinct interactive states.
• Detail: Produce thorough and complete work, with edge cases fully thought out. Write clear and concise UX copy.
• Collaboration & Operations
• Engineering Handoff: Communicate interactions and handoff details clearly to engineers, helping bridge the gap between design and development.
• Feedback Loop: Proactively seek feedback from relevant designers throughout your design process and ensure your work is visible within the UX and product teams.
• Culture: Contribute positively to the team culture, learning from feedback and modeling our values.

To be successful in this role you’ll need:

• Technical Mastery: Middle‑weight UX/ Product Designer with a solid understanding of full‑cycle user‑centred design (Research, UX & UI). Best‑in‑class design, wireframe (low and high fidelity) and prototyping skills. Solid experience of using Figma.
• Impact: Focuses on delivering work that contributes to team and business goals.
• Planning & Delivery: Effectively collaborates with Product and Engineering teams to deliver work on time and in scope.
• Operational Excellence: Able to clearly demonstrate your process, methodology and approach to UX design strategy. Independently drives projects and tasks to completion.
• Business & Domain Knowledge: Experience of working with customer acquisition journeys in high volume, consumer services domains. Balances design decisions based on user and business needs.

Leadership & Culture: So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry-benchmarked salary.
• Share Options and Save as You Earn scheme.
• Flexible working — remote‑first with access to hot desks across the UK and a central London hub.
• Work‑from‑anywhere policy for up to 2 weeks per year.
• Discounts on our services and a free Cashback Card.
• Matched‑contribution pension scheme and life assurance up to 4x salary.
• Family‑friendly policies designed to help you and your family thrive.
• Discounted private health insurance, Employee Assistance line and free Virtual GP.
• Belonging groups helping shape an inclusive future.
• A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles.

Apply here! You’ve got this far… Hit apply — we can’t wait to hear from you! Worried you don’t hit every criterion? We welcome applications from diverse backgrounds — get your application in and let’s chat!

Beth Rodgers will be your point of contact throughout the recruitment process. Not sure you meet all the requirements? Let us decide! We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.