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For Companies At a Glance
- Tasks: Engage with new customers, recommend upgrades, and ensure a smooth onboarding experience.
- Company: Join Telecom Acquisitions, a vibrant company transforming the broadband industry.
- Benefits: Competitive salary, uncapped commission, full training, and employee perks.
- Why this job: Be part of a team that values personality and rewards your efforts.
- Qualifications: Great communication skills and a positive attitude; experience is a plus but not essential.
- Other info: Enjoy a fun office culture with clear progression opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Department: Customer Promotion & Retentions Team
Contract Type: Full Time
Salary: £26K p/a
Location: Horsham
Start Date: ASAP
About Us
At Telecom Acquisitions, we're shaking up the broadband industry with customer-first brands that put people back at the heart of their home Wi-Fi. We believe great service shouldn't be complicated - it should be fast, friendly, and genuinely helpful. That’s why our teams are built around personality, passion, and a drive to make every customer interaction feel effortless.
If you thrive in a lively, supportive environment where your voice matters and your success is celebrated, you'll feel right at home here.
The Role
We’re growing our Customer Promotions Team and looking for confident, engaging Telesales Agents who love talking to people and spotting opportunities. You’ll be calling newly acquired customers within 24 hours of their original broadband purchase to make sure they’re fully set up for success - and to offer additional products and services they may have missed at the point of sale. These include:
- 24/7 UK-based technical support
- Upgraded, high-performance routers
- Priority installation booking
- Exclusive third-party energy services
- Other value-adding enhancements that improve their overall experience
Your goal is simple: build rapport, understand customer needs, and match them with products that genuinely make their lives easier.
What You’ll Be Doing
- Calling new customers to welcome them on board and introduce additional service options
- Identifying customer needs and recommending relevant upgrades
- Clearly explaining product benefits in a friendly, confident manner
- Support the retaining of our customers that are due expire or wish to cancel
- Collecting payments and calculating home move fees
- Keeping accurate notes and updating company CRM's and portals
- Representing our brands with warmth, clarity, and enthusiasm
What We’re Looking For
- Target Driven
- A natural communicator who enjoys speaking with customers
- Previous telesales or customer service experience is helpful but not essential
- Ability to build rapport quickly and handle objections calmly
- An active problem solver with excellent attention to detail
- A positive attitude and a willingness to learn
What You’ll Get
- Competitive base salary + uncapped commission
- Full training and ongoing coaching
- Clear progression opportunities across our growing brands
- A fun, energetic office culture where your success is recognised
- Employee perks and incentives
- The chance to be part of a company that genuinely values its people
Why Join Us?
Because you’ll be part of a team that celebrates personality, rewards effort, and gives you the tools to grow. We’re not just selling broadband - we’re building customer relationships that last, and you’ll play a key role in shaping that experience.
Customer Experience Advisor in Kent employer: Telecom Acquisitions Ltd.
Contact Detail:
Telecom Acquisitions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Kent
✨Tip Number 1
Get to know the company! Before your interview, dive into Telecom Acquisitions' values and mission. This way, you can show how your personality and passion align with their customer-first approach.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with customers, try role-playing with a friend or family member. This will help you feel more confident when it comes to building rapport and handling objections.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've gone above and beyond for a customer or solved a tricky problem. This will demonstrate your ability to match customer needs with the right products.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Advisor in Kent
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles in customer service or telesales, and explain how they’ve prepared you for this role with us.
Show Enthusiasm: We love a positive attitude! In your application, express your excitement about the opportunity to join our team and how you can contribute to making every customer interaction effortless.
Keep It Clear and Concise: While we want to know all about you, keep your application straightforward. Use clear language and structure your thoughts well, so it’s easy for us to see why you’d be a great fit for the Customer Experience Advisor role.
How to prepare for a job interview at Telecom Acquisitions Ltd.
✨Know the Company
Before your interview, take some time to research Telecom Acquisitions. Understand their customer-first approach and how they aim to make broadband service simple and effective. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you've successfully built rapport with customers or resolved issues, as this will demonstrate your ability to connect with clients.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Prepare by thinking about common customer queries or objections you might face. Practising how to respond in a friendly and helpful manner will showcase your problem-solving skills and your ability to handle challenging situations.
✨Emphasise Your Positive Attitude
Telecom Acquisitions values a positive mindset, so be sure to convey your enthusiasm for the role. Share stories that highlight your willingness to learn and adapt, as well as your passion for providing excellent customer service. A can-do attitude can set you apart from other candidates!
