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For Companies At a Glance
- Tasks: Be the voice of exceptional customer care, solving queries and building relationships.
- Company: Join one of the UK's fastest-growing telecom providers, Telecom Acquisitions Ltd.
- Benefits: Competitive salary, bonuses, hybrid work, and 25 days holiday.
- Why this job: Make a real difference in customer journeys while thriving in a vibrant team culture.
- Qualifications: Natural communicator with customer service experience and strong problem-solving skills.
- Other info: Enjoy regular team socials and staff discounts on services.
The predicted salary is between 25397 - 35497 £ per year.
Location: Horsham
Full-Time Permanent Basic Salary £25,397k + Bonus + Benefits
Join one of the UK's fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don't just connect homes - we connect people with outstanding service.
About the Role
As a Customer Service Advisor, you'll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it's a billing query, a technical hiccup, or a general question, you'll handle it with confidence, clarity, and care. This is more than just a call centre role - it's an opportunity to build relationships, solve problems, and make a real difference in the customer journey.
What You'll Be Doing
- Handling inbound calls from customers with professionalism and empathy
- Resolving billing queries and explaining charges clearly and accurately
- Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
- Responding to general enquiries about services, packages, and account details
- Handling complaints with tact and urgency, aiming for first-contact resolution
- Logging all interactions in our CRM system with precision and detail
- Collaborating with internal teams to escalate and resolve complex issues
- Contributing to service improvement by sharing customer feedback and insights
What We're Looking For
- A natural communicator with a warm, confident phone manner
- Previous experience in a customer service or contact centre environment (telecoms a plus!)
- Strong problem-solving skills and the ability to stay calm under pressure
- Tech-savvy and comfortable navigating multiple systems
- A team player with a proactive, can-do attitude
- Passionate about delivering a 5-star customer experience
What You'll Get
- Competitive base salary + performance-based bonuses
- 25 days holiday + bank holidays
- Hybrid working options after probation
- Ongoing training and career development
- A vibrant, supportive team culture
- Staff discounts on broadband and telecom services
- Regular team socials and recognition rewards
Ready to Join Us?
If you're passionate about people, thrive in a fast-paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you. Apply now and start your journey with TAL today.
Customer Service Advisor employer: Telecom Acquisitions Ltd.
Contact Detail:
Telecom Acquisitions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Telecom Acquisitions Ltd, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be the voice of customer care, it’s crucial to sound warm and confident. Grab a friend or family member and do some mock calls to get comfortable with handling different scenarios.
✨Tip Number 3
Prepare for common customer queries! Think about the types of questions customers might ask and how you would respond. This will help you feel more at ease during the interview and show that you're ready to jump in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about connecting with people!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience you have in customer service or telecoms, and showcase your problem-solving skills. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. Clarity is key when it comes to effective communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just like our customer service approach!
How to prepare for a job interview at Telecom Acquisitions Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Telecom Acquisitions Ltd. Understand their values, services, and what sets them apart in the telecom industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to demonstrate your ability to handle queries and complaints with empathy and professionalism.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples from your past experience where you successfully resolved an issue or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Team Spirit
TAL values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share examples of how you contributed to a positive team environment or helped a colleague, highlighting your proactive attitude and willingness to support your teammates.
