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- Tasks: Lead a dynamic support team to deliver exceptional customer experiences.
- Company: Join Telecom Acquisitions, part-owned by TalkTalk, in a collaborative culture.
- Benefits: Competitive salary, excellent benefits, and real opportunities for growth.
- Why this job: Make a real impact in a rapidly expanding company focused on innovation.
- Qualifications: Experience in managing customer service teams and strong communication skills.
- Other info: Thriving environment with a focus on continuous improvement and accountability.
The predicted salary is between 40000 - 45000 £ per year.
Telecom Acquisitions Limited provided pay range
This range is provided by Telecom Acquisitions Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Telecom Acquisitions Limited
Customer Service Manager
Horsham, West Sussex
Full-time
Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking for a proactive and people-focused Customer Service Manager to lead our dynamic support team during an exciting phase of growth.
As the driving force behind our Customer Care and Technical Support desks, you’ll ensure every customer interaction is handled with care, speed, and precision. You’ll coach and empower team leaders, champion quality, and continuously raise the bar for service excellence.
What You’ll Be Doing:
- Oversee day-to-day operations of our Customer Care and Technical Support teams
- Ensure SLAs are met and exceeded through smart triaging and proactive leadership
- Audit tickets, calls, and chats to drive first-time resolution and quality assurance
- Deliver regular coaching, 1:1s, and performance feedback to team members
- Collaborate with the Commercial Director to streamline processes and boost efficiency
- Own the quarterly training plan and foster a culture of growth and accountability
- Monitor outsourced supplier performance and ensure alignment with our service standards
What You’ll Bring:
- Proven experience managing customer service or support teams
- Strong understanding of SLA management and service desk operations
- Excellent communication, coaching, and team-building skills
- A passion for customer satisfaction and continuous improvement
- Detail-oriented mindset with the ability to thrive in a fast-paced environment
Why Join Us?
We’re part-owned by TalkTalk and rapidly expanding in the broadband and utilities space. At Telecom Acquisitions, you’ll find a collaborative culture, real opportunities for growth, and a team that celebrates innovation and customer-first thinking.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Telecommunications
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Customer Service Manager employer: Telecom Acquisitions Limited
Contact Detail:
Telecom Acquisitions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show how your passion for customer satisfaction aligns with their values. Tailor your answers to reflect your understanding of their needs and how you can contribute.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. We suggest focusing on common questions for customer service roles, so you can confidently showcase your leadership and coaching skills when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Manager. Highlight your leadership experience and any specific achievements in customer service that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer satisfaction and how you’ve driven service excellence in previous roles. Let us see your personality and why you’d be a great fit for our team.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences to show how you’ve managed teams, met SLAs, and improved processes. We want to see how you can bring value to our dynamic support team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our exciting team!
How to prepare for a job interview at Telecom Acquisitions Limited
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service management. Brush up on SLA management and service desk operations, as these are crucial for the role. Being able to discuss your previous experiences and how they relate to the job will show that you're not just a good fit, but the perfect candidate.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team, so it's essential to demonstrate your leadership style during the interview. Prepare examples of how you've coached and empowered team members in the past. This will highlight your ability to foster a culture of growth and accountability, which is key for this position.
✨Emphasise Customer Satisfaction
Make it clear that you have a passion for delivering exceptional customer experiences. Share specific instances where you've gone above and beyond to ensure customer satisfaction. This will resonate well with the interviewers, as they are looking for someone who champions quality and continuously raises the bar for service excellence.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's culture, growth opportunities, and how they measure success in customer service. This shows that you're genuinely interested in the role and the company. Plus, it gives you a chance to assess if their values align with yours, making it a win-win situation.
