At a Glance
- Tasks: Join our team as a Receptionist, handling calls and admin duties in a medical practice.
- Company: Dynamic medical practice with a supportive team environment.
- Benefits: Flexible hours, training provided, and opportunities for self-development.
- Other info: Must be able to travel between sites and work one Saturday a month.
- Why this job: Make a difference by supporting patients and healthcare professionals in a fast-paced setting.
- Qualifications: Experience with the public, excellent communication skills, and good PC literacy.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for x2 Receptionists, working between the hours of 8:00am and 6:30pm, Monday to Friday, on a 4 week flexi rota. The role is a varied and interesting job working in a medical practice within the reception area, which includes call handling and administrative duties.
The role holder will have excellent communication skills for face-to-face and telephone interactions with patients, service providers, and other health professionals at all levels. Experience in dealing with the general public is essential. A positive demeanour, the ability to stay calm and work under pressure, and a kind and empathetic approach are also required.
The post holder will be required to proactively communicate with relevant people, including staff, clinicians, patients, and visitors. Good PC literacy skills, using MS Office packages and NHS systems (for which training will be provided), are necessary. Attention to detail and consistently following protocols and procedures to respond to patient/clinician requests and support with any urgent admin requirements are crucial. The role requires good organisational skills and the ability to effectively prioritise work.
Main duties of the job include working in a fast-paced environment as a team player at all Shifnal sites. The role is based at either of the two Shifnal and Priorslee practices, but you may be required to provide cover at the Teldoc sites, so you must be able to travel. Hours of work will be fully flexible, including 1 Saturday per month.
Job responsibilities:
- Become familiar with Practice procedures and protocols, and comply with them
- Support with the regular upkeep of both sites, adhering to and reinforcing health and safety across all sites
- Open and close sites
- Participate in all Reception and Practice Team activities, such as meetings
- Be responsible for self-development with the support of the Practice Team
- Apply practice policies, standards, and guidance
Person Specification:
Experience: Good knowledge of Microsoft Office Word, Excel, and Outlook.
Receptionist employer: Teldoc
Join our dynamic medical practice as a Receptionist, where you will be part of a supportive team dedicated to providing exceptional patient care. We offer a flexible working environment with opportunities for professional growth and development, ensuring that you can thrive in your role while maintaining a healthy work-life balance. Located in the vibrant Shifnal area, our practice fosters a culture of collaboration and respect, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle pressure, as these are key for a receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist role. Highlight your experience with call handling, administrative duties, and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and health professionals, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you’ve successfully handled face-to-face or telephone interactions.
Emphasise Your Organisational Skills:We need someone who can juggle multiple tasks in a fast-paced environment. In your application, mention specific instances where you've effectively prioritised your work and maintained attention to detail, especially under pressure.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Teldoc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in a medical practice. Familiarise yourself with common procedures and protocols, as well as the importance of communication in a healthcare setting. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be ready to demonstrate your skills during the interview. Practice answering questions clearly and concisely, and think of examples where you've successfully handled difficult situations with patients or colleagues. This will highlight your ability to stay calm under pressure.
✨Highlight Your Organisational Skills
The job requires good organisational skills, so come prepared with examples of how you've effectively prioritised tasks in previous roles. Discuss any experience you have with managing multiple responsibilities at once, especially in a fast-paced environment, to show that you can handle the demands of the position.
✨Be Ready to Discuss Technology
As the role involves using MS Office and NHS systems, brush up on your computer skills before the interview. Be prepared to discuss your experience with these tools and how you've used them in past roles. If you have any specific examples of how you've improved efficiency through technology, share those too!
