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- Tasks: Handle inbound calls and provide excellent patient support in a busy call centre.
- Company: Join Teldoc's dynamic Call Centre team in Telford.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Make a real difference by helping patients navigate their healthcare needs.
- Qualifications: Strong customer service skills and the ability to communicate effectively.
- Other info: Work with a passionate team serving over 50,000 patients.
The predicted salary is between 12 - 15 £ per hour.
Working 18/28/35 hours per week, between 8:00 AM and 6:30 PM, up to five days per week, on a four‑weekly rota. You must be fully flexible to work different days/times to suit the business needs.
Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.
Main duties of the job:- Respond to high volumes of inbound calls professionally, quickly and effectively following policies and procedures.
- Provide a fast, accurate and effective patient telephone service.
- Answer all types of calls from patients, hospitals, emergency services and pharmacies, and book appointments via our booking system.
- Provide an efficient and courteous telephone service, dealing efficiently with all enquiries.
- Greet Teldoc patients on the telephone, offer care navigation and answer queries in a professional and caring manner.
We are Teldoc’s Call Centre team at the Integrated Care Navigation Centre in Telford. We serve a patient list of over 50,000 patients across multiple sites and value strong customer service, careful attention to detail, IT proficiency, teamwork, and the ability to work independently and under pressure. Clear communication, empathy and patience are essential when handling inbound and outbound calls.
Person Specification:Experience:
- Strong customer service and administrative background.
- Excellent attention to detail and strong IT skills.
- Ability to work well within a team, independently and under pressure.
- Effective communication skills with empathy and patience when dealing with high‑volume queries from patients and NHS professionals.
Part Time Call Handler employer: Teldoc
Contact Detail:
Teldoc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Call Handler
✨Tip Number 1
Get to know the company! Research Teldoc and its values so you can show how you fit in. When you understand their mission, you can tailor your approach during interviews and conversations.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling those high-volume queries and show off your customer service skills.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working different days and times, highlight your availability and willingness to adjust your schedule. This shows you're committed to meeting the business needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Teldoc team.
We think you need these skills to ace Part Time Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and IT skills. We want to see how you can bring your unique background to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Part Time Call Handler role. Mention your flexibility and ability to handle high volumes of calls with empathy and patience.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use concise language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teldoc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties of a Call Handler at Teldoc, especially the importance of customer service and handling high volumes of calls. This will help you tailor your answers to show how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples that demonstrate your ability to communicate clearly and empathetically. Think of situations where you successfully handled difficult calls or resolved issues, as these will highlight your suitability for the position.
✨Demonstrate Flexibility and Teamwork
Teldoc values flexibility and teamwork, so be ready to discuss your availability and how you can adapt to different shifts. Share experiences where you worked collaboratively in a team or adapted to changing circumstances, as this will show you’re a great fit for their dynamic environment.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.