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For Companies At a Glance
- Tasks: Support customers with telecom issues and learn troubleshooting skills.
- Company: Join a values-driven company with a focus on employee engagement.
- Benefits: Enjoy 25 days holiday, life insurance, and continuous development opportunities.
- Why this job: Kickstart your career in telecommunications with clear progression paths.
- Qualifications: 5 GCSEs including English and Maths; interest in telecoms and customer support.
- Other info: Be part of a diverse team in a growing business.
The predicted salary is between 1300 - 1600 £ per month.
Overview
The Team Behind the Success
You will be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running. We place employee engagement at the heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises to be an exciting year, there’s no better time to be part of our journey.
Location: London
Department: Service Delivery
Contract type: Permanent
Hours: 37.5
Salary: £15,600 - £20,000 per annum
What will you be doing?
You will support the Service Support team with day-to-day customer support activities under guidance and supervision. Responsibilities will include:
- Acting as a first point of contact for inbound support calls and tickets
- Logging faults, incidents, and service requests accurately using our support systems
- Supporting customers with basic telephony, VoIP, handset, and connectivity-related issues
- Gathering information from customers to assist with fault diagnosis
- Assisting with troubleshooting activities and remote support sessions
- Learning how to prioritise incidents based on urgency and customer impact
- Following documented escalation procedures when issues cannot be resolved at first line
- Liaising with 2nd and 3rd line engineers to support the resolution of more complex issues
- Providing clear and timely updates to customers on the progress of their issues
- Ensuring customer records are kept up to date with accurate notes and audit trails
- Developing an understanding of Telapliants telephony platforms, connectivity services, and support processes
- Participating in training and development activities to build technical and customer service capability
As your experience develops, you will gradually take on more responsibility in handling incidents through to resolution.
What do you need?
To apply for this apprenticeship, you will need the following characteristics:
- A genuine interest in telecommunications and customer support
- Strong verbal and written communication skills
- A positive, customer-focused mindset
- A logical approach to problem-solving
- The ability to remain calm and professional under pressure
- Willingness to learn and follow processes
- Ability to work effectively as part of a team
Skills, Knowledge And Abilities
- Minimum of 5 GCSEs at grade AC*, including English and Maths
- Basic familiarity with computers, technology, or communications systems
- An interest in telephony, VoIP, unified communications, or networking
- Good working knowledge of Microsoft applications such as Word, Excel, and Outlook
- Strong organisational skills and attention to detail
- Professional attitude
Equal Opportunities
Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer, and we are committed to treating all applicants and employees fairly and equally.
Benefits
- 25 days holiday, plus UK Bank Holidays
- An additional day off to celebrate your birthday
- Life insurance
- Income Protection cover
- Cycle to work scheme
- EAP 24-hour support to help with all of life’s challenges
- Continuous development opportunities will always be available
This is a fantastic opportunity to start your career in telecommunications within a growing business, with clear progression opportunities for the right individual.
Interested? Please submit a CV and a 1-page cover letter telling us about yourself and why you are interested in this apprenticeship programme, and we will be in touch in the New Year.
Telecoms Service Support Apprentice in City of London employer: Telappliant
Contact Detail:
Telappliant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Service Support Apprentice in City of London
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they pride themselves on employee engagement. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role involves customer support, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show your enthusiasm for learning! The job description highlights a willingness to learn as a must-have. Be ready to discuss how you’ve tackled challenges in the past and what you’re eager to learn about telecommunications.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Telecoms Service Support Apprentice in City of London
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight your relevant skills and experiences, especially those related to telecommunications and customer support. Keep it clear and concise, and don’t forget to tailor it to the role!
Write a Stellar Cover Letter: This is your chance to shine! Use your cover letter to tell us about your passion for telecommunications and why you want to join our team. Be genuine and let your personality come through – we love individuality!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Use clear language, check for typos, and structure your thoughts logically. We want to see how you express yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our journey!
How to prepare for a job interview at Telappliant
✨Know Your Stuff
Before the interview, brush up on basic telecommunications concepts and customer support processes. Familiarise yourself with common issues related to telephony and VoIP, as well as the tools you might be using. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member. Remember, it’s not just about what you say, but how you say it!
✨Demonstrate Problem-Solving Ability
Prepare to discuss examples of how you've approached problem-solving in the past. Think of situations where you had to troubleshoot an issue or assist someone under pressure. This will highlight your logical approach and calmness in challenging situations.
✨Emphasise Your Team Spirit
This role is all about teamwork, so be ready to talk about your experiences working in groups. Share specific examples of how you contributed to a team project or supported a colleague. This will show that you can work effectively as part of a team, which is crucial for success in this apprenticeship.
