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For Companies At a Glance
- Tasks: Engage with customers, gather feedback, and ensure they feel valued and supported.
- Company: Join a people-focused telecoms and IT company with a strong culture of engagement.
- Benefits: Enjoy 25 days holiday, birthday leave, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities for personal growth in a growing business.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Strong communication skills and a friendly telephone manner are essential.
The predicted salary is between 12 - 15 £ per hour.
The Team Behind the Success
We are looking for a motivated and personable individual to join us as a Customer Engagement Administrator, providing key support to the day-to-day operations of the Connexions Group. This is an excellent opportunity for someone who enjoys speaking with customers, building relationships, and ensuring businesses receive the best possible service. The Connexions Group delivers Telecoms, IT, Network Services, Fibre & Copper Cabling, Broadband, Wi‑Fi, CCTV, Site Access & Security, Electrical Systems & Infrastructure to organisations across the UK. Our success is built on strong relationships with our customers, and this role will play an important part in maintaining and strengthening those relationships.
You will be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running. Employee engagement sits at the heart of our culture, and customer engagement is equally important to us. We are passionate about delivering outstanding service and building long-term partnerships with the organisations we support. With the business continuing to grow and 2026 shaping up to be an exciting year, there has never been a better time to join us.
What’s your mission?
As a Customer Engagement Administrator, your role will focus on maintaining regular contact with our customers and ensuring they feel supported, informed, and valued. You will help us stay connected with our customer base by checking in, gathering feedback, and ensuring any queries are directed to the right teams internally. You will also help customers better understand the full range of services we provide, making sure they are aware of the solutions available to support their business.
Key responsibilities:
- Contacting customers to check in on their experience with our services and ensure they are receiving the support they need.
- Building and maintaining positive relationships with customers through friendly and professional communication.
- Helping customers understand the full range of services we offer and identifying where additional support may benefit their business.
- Gathering feedback from customers and sharing insights with the wider team.
- Updating internal systems and records with notes from customer conversations.
- Liaising with internal teams to ensure customer queries, opportunities, or feedback are followed up.
- Assisting with general administrative tasks that support the wider service and engagement teams.
- Helping identify opportunities to improve the overall customer experience.
What do I need?
You do not need a technical background, but you should be a confident communicator who is comfortable speaking with customers and not afraid to pick up the phone. This role is ideal for someone who enjoys speaking with people and building relationships. We are looking for someone who has:
- Strong communication and customer service skills
- A friendly and confident telephone manner
- Good organisation and time management skills
- The ability to manage multiple tasks and maintain accurate records
- A proactive approach and willingness to learn
- Good attention to detail
- Confidence using Microsoft Office and general computer systems
- Previous experience in a customer service or administrative role would be beneficial, but not essential
Most importantly, you will take pride in delivering excellent customer service and helping us build strong, long-term relationships with our customers.
Working hours:
This is a part-time role, advertised as 2 days per week, Monday to Friday between 9:30am and 2:30pm, with flexibility around the days and exact hours to suit both the successful candidate and the needs of the business.
Benefits:
- 25 days holiday plus Bank Holiday leave (pro-rata for part-time roles)
- Paid day off to celebrate your birthday
- Life assurance
- Group income protection
- Employee Assistance Programme – 24-hour support to help with all of life’s challenges
- A supportive working environment focused on employee engagement and wellbeing
- Opportunities to learn and develop within a growing business
Customer Engagement Administrator (Part-Time) in Carlisle employer: Telappliant
Contact Detail:
Telappliant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Administrator (Part-Time) in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Connexions Group. Understand their services and values so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer scenarios with a friend. This will help you feel more confident when speaking with potential customers.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you’re excited about the role and how you can contribute to our customer engagement efforts.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you appreciate the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Customer Engagement Administrator (Part-Time) in Carlisle
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer engagement and how you connect with people.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or administration. We’re looking for skills that match our needs, so relate your past roles to what we do at Connexions Group.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so use bullet points if it helps convey your message better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Connexions Group.
How to prepare for a job interview at Telappliant
✨Know the Company Inside Out
Before your interview, take some time to research the Connexions Group. Understand their services, values, and what makes them stand out in the telecoms and IT industry. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Communication Skills
As a Customer Engagement Administrator, strong communication is key. During the interview, demonstrate your ability to engage with others by being friendly, articulate, and confident. Practice answering common questions out loud to ensure you come across as personable and approachable.
✨Prepare Examples of Customer Interaction
Think of specific examples from your past experiences where you've successfully engaged with customers or resolved issues. Be ready to share these stories during the interview to highlight your customer service skills and your proactive approach to building relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how they measure customer satisfaction, or what opportunities there are for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.