Telana is seeking an experienced Technical Support Manager to lead engineering and infrastructure operations within its Managed Services arm. You will manage Cloud Engineers and a DBA, overseeing Azure, M365 and Google Workspace environments, and ensuring service delivery for multi-tenant clients.
You will partner with Professional Services and Service Desk teams to optimise escalation workflows, drive proactive improvements, and uphold client SLAs across ITIL processes.
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Technical Support Manager: Flexible Cloud & DB Ops Lead in Preston employer: Telana
At Telana, we pride ourselves on being a top-tier employer that champions innovation and personal growth. Our flexible, trust-based work environment prioritises employee well-being, offering comprehensive benefits such as private medical insurance and support for role-based certifications. With a strong focus on diversity and inclusion, we foster a culture where every team member can thrive and contribute to meaningful projects with leading brands and government organisations.
