Telana is seeking a Technical Support Engineer to join our Managed Services Team. You will be the primary contact for clients, handling tickets end-to-end from Tier 1 to Tier 2, with a focus on the Microsoft ecosystem and a strong customer-service approach. Travel to client sites in Central London may be required for onsite coverage.
The role supports a 24/7 service desk with potential shifts. You will document work, build knowledge, and collaborate with engineers and vendors to resolve complex
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Technical Support Engineer - MSP | Microsoft 365 & Cloud in Preston employer: Telana
At Telana, we pride ourselves on being a top-tier employer that champions innovation and personal growth. Our flexible, trust-based work environment prioritises employee well-being, offering comprehensive benefits such as private medical insurance and support for role-based certifications. With a strong focus on diversity and inclusion, we foster a culture where every team member can thrive and contribute to meaningful projects with leading brands and government organisations.
