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For Companies At a Glance
- Tasks: Join our team to tackle complex cloud challenges and drive service improvements.
- Company: Telana, a leading partner for Microsoft and Google Cloud, focused on innovation.
- Benefits: Enjoy flexible work, private medical insurance, and support for your professional growth.
- Why this job: Make a real impact in cloud technology while mentoring others and solving problems.
- Qualifications: Experience in cloud engineering and a passion for customer service is essential.
- Other info: Diverse team culture that values creativity and offers excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Who are we?
Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. Formed by the combination of Ancoris and Sundown Solutions, we are a top-tier partner for both Microsoft and Google Cloud. As an accredited Azure Expert MSP provider, we partner with some of the world\’s leading brands and government organisations, helping them modernise, drive efficiency, and grow. Our Managed Services team is the cornerstone of our client relationships, ensuring their foundational cloud platforms are performant, optimised, and secure.
What will your role be?
We are seeking an experienced and proactive Cloud Engineer to join our growing Managed Services team. This is a key role where you will act as the highest point of technical escalation for our diverse portfolio of clients, taking ownership of the most complex challenges within Microsoft Azure and Microsoft 365.
Beyond reactive support, you will be a technical leader, driving proactive service improvements, performing platform health checks, and ensuring our clients\\\’ environments are aligned with best practices. You will also play a crucial role in mentoring our engineers and providing technical insight during pre-sales engagements for new managed service opportunities. This role is perfect for a technology enthusiast who enjoys solving complex problems, sharing knowledge, and making a tangible impact on customer success in a fast-paced MSP environment.
What will you be doing?
- Serve as the final point of technical escalation for complex incidents and problems related to Microsoft Azure infrastructure and Microsoft 365 services.
- Proactively manage and improve client environments by conducting regular health checks, identifying opportunities for optimisation, and implementing service improvements.
- Stay current with the Microsoft Cloud roadmap, analysing the impact of platform updates, new features, and service deprecations, and providing strategic advice to our clients.
- Mentor and provide technical guidance to Core and Associate level engineers, fostering a culture of continuous learning and knowledge sharing.
- Provide technical pre-sales support to the sales team, helping to qualify, scope, and design solutions for prospective Managed Services clients.
- Develop and maintain high-quality technical documentation for client environments and internal knowledge-base articles.
- Work collaboratively with the wider Telana team, including service delivery and solutions architects, to ensure exemplary service for our clients.
- Liaise directly with Microsoft and other third-party vendors to resolve high-priority technical issues.
What we are looking for
We are looking for a problem-solver with a passion for cloud technology and a strong customer service ethos.
- Significant experience in a senior IT role (e.g., 3rd Line Engineer, Senior Systems Administrator, Cloud Engineer) within a Managed Services Provider (MSP) environment.
- Expert-level, hands-on experience in administering and supporting Microsoft Azure IaaS and PaaS, including:
- Core Infrastructure: Virtual Machines, Storage (Blob, Files, Disks), and high availability/disaster recovery solutions including Azure Backup and Azure Site Recovery.
- Networking: Virtual Networking (VNETs, NSGs, UDRs, Peering), Firewalls, VPN Gateways, and ExpressRoute.
- Identity & Security: Microsoft Entra ID (including Entra ID Connect, Conditional Access, MFA), Role-Based Access Control (RBAC), and Privileged Identity Management (PIM).
- Monitoring & Governance: Azure Monitor, Log Analytics, and the creation and management of Azure Policy.
- Threat Protection: Deployment and operational management of security services including Microsoft Defender for Cloud and Microsoft Sentinel.
- Platform Services: Experience supporting Azure App Service (e.g. Web Apps, Function Apps), a foundational understanding of containerisation (ACI/AKS), and familiarity with core Azure data services like Azure SQL Database and Data Factory.
- Identity and Access: Microsoft Entra ID, including hybrid identity (Entra ID Connect), Conditional Access, and MFA.
- Messaging and Collaboration: Proven experience with Exchange Online (migrations, mail flow, security policies) and SharePoint Online (migrations, advanced permissions, governance).
- Security and Compliance: Hands-on experience with security services like Microsoft Defender for Office 365 and implementing Microsoft Purview policies (e.g., Data Loss Prevention, Sensitivity Labels).
- Experience with Microsoft Intune for modern endpoint management (Windows, iOS, Android) and application deployment.
- Knowledge of Infrastructure as Code (IaC) tools like Terraform, or Bicep.
- Previous experience in a customer-facing role.
Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don\\\’t self-select out!
What we offer you
- You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth.
- Flexible, and trust-based work environment with a healthy work life balance.
- Our people come first. That\\\’s why you\\\’ll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform.
- Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications.
- We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers\\\’ needs. This means that whatever your background, you won\\\’t find a more welcoming place to work.
- We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it.
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Cloud Engineer - Azure employer: Telana
Contact Detail:
Telana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Engineer - Azure
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at Telana. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your Azure projects and any automation scripts you've written. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to Azure and Microsoft 365. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both techies and non-techies.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Telana team!
We think you need these skills to ace Cloud Engineer - Azure
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Engineer role. Highlight your experience with Microsoft Azure and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technology and how you can contribute to our Managed Services team. Keep it engaging and personal – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of complex challenges you've tackled in previous roles, especially those related to Azure or Microsoft 365. We’re all about finding solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the best experience possible. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Telana
✨Know Your Azure Stuff
Make sure you brush up on your Microsoft Azure knowledge before the interview. Familiarise yourself with key services like Virtual Machines, Networking, and Security features. Being able to discuss your hands-on experience with these tools will show that you're not just a theorist but someone who can get things done.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of complex problems you've solved in previous roles. Think about challenges related to cloud infrastructure or client environments and how you approached them. This will demonstrate your proactive mindset and ability to handle high-pressure situations.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to explain something to a non-technical audience, so being able to articulate your thoughts clearly is crucial. This skill is especially important in a customer-facing role where you need to build trust and understanding.
✨Be Ready to Mentor
Since mentoring is part of the role, think about how you would approach guiding less experienced engineers. Be prepared to discuss your mentoring style and any past experiences where you've helped others grow. This shows that you're not only a technical expert but also a team player who values knowledge sharing.