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- Tasks: Provide remote triage assessments and prioritise patient care for a busy telehealth service.
- Company: Join Teladoc Health, a leading virtual care provider serving over 20 million members globally.
- Benefits: Enjoy remote work, competitive salary, private medical insurance, and generous annual leave.
- Why this job: Make a real impact in healthcare while working flexibly from home in a diverse environment.
- Qualifications: Must be a registered Band 6-7 nurse with triage experience in primary care and excellent IT skills.
- Other info: Diversity is key at Teladoc; we welcome applicants from all backgrounds.
The predicted salary is between 29000 - 37000 £ per year.
We are currently recruiting an experienced and fully registered triage nurse to support our busy, remote GP telehealth service. Prioritising patient needs and assigning to GPs appropriately for level of urgency, this role will be best suited to a Band 6 – 7 nurse, crucially with experience in a primary care setting.
Annual Salary – £35,000 - £45,000 (depending on experience), pro rata if part-time
Contract – Permanent
Location – Remote, working from home
Hours – Monday to Friday, full- and part-time availability, max 40 hours per week.
Role and Responsibilities
- Working as an autonomous practitioner and providing high quality clinical triage for the GP telehealth service
- Reviewing incoming cases for urgency and priority based on assessment of symptoms and available health information
- Holding phone and video triage assessments with patients where required
- Evaluating the severity of a patient’s illness quickly before proposing a suitable degree of care centred on all available information
- Providing signposting and/or medical advice to persons who have minor/common health problems
- Scheduling and allocating appropriate appointments to GPs on platform
- Efficiently triaging patients depending on the eligibility and exclusion criteria
- Role may extend to treatment over time.
Essential Criteria
- Must-Have: experience of triage in a primary care setting
- Must-Have: remote / telephone triage experience
- Band 6-7 Nurse
- Registered with NMC (PIN verification will be required)
- Excellent clinical knowledge and assessment skills
- Excellent IT skills, including absolute competency in MS Word, Excel, PowerPoint and Patient Administration Systems
- Ability to plan effectively and maintain excellent levels of focus and personal organisation
Key Traits
- Experience of triage in a remote setting desirable (phone or video)
- Excellent patient communication skills with the ability to motivate individuals into making life changes
- Evidence of CPD
- Experience of working with multi-disciplinary teams
What’s In It For You
- Pension contribution at the rate of 8% of your qualifying earnings fully paid by Teladoc
- Private Medical Insurance after successful probation
- Annual paid leave entitlement of 25 days plus public holidays (pro-rata)
- Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle advice, as well as counselling and Mental Health support
- Extended parental leave
- Cycle to work scheme
- Company laptop.
Who We Are
Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, mental health support, expert medical opinion, nutrition consultations and physiotherapy. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications. We adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010, providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.
Triage Nurse - Telehealth - Remote - Band 6-7 employer: Teladoc Health UK
Contact Detail:
Teladoc Health UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Nurse - Telehealth - Remote - Band 6-7
✨Tip Number 1
Familiarise yourself with the specific telehealth protocols and guidelines. Understanding how remote triage differs from in-person assessments will give you an edge during interviews.
✨Tip Number 2
Highlight your experience in primary care settings, especially any roles that involved urgent care or triage. Be ready to discuss specific cases where you successfully prioritised patient needs.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle various patient situations over the phone or video, showcasing your clinical judgement and communication skills.
✨Tip Number 4
Network with other healthcare professionals who work in telehealth. They can provide insights into the role and may even refer you to opportunities within their organisations, including ours at StudySmarter.
We think you need these skills to ace Triage Nurse - Telehealth - Remote - Band 6-7
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in triage nursing, especially in a primary care and remote setting. Emphasise your clinical knowledge, assessment skills, and any relevant IT competencies.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the role of Triage Nurse at Teladoc Health. Mention your understanding of telehealth services and how your skills align with their requirements, particularly your ability to prioritise patient needs.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to triage nursing. Include specific examples of how you have successfully managed patient assessments and provided medical advice in a remote environment.
Showcase Communication Skills: Since excellent patient communication is crucial for this role, provide examples in your application that demonstrate your ability to effectively communicate with patients, especially in motivating them towards making health-related changes.
How to prepare for a job interview at Teladoc Health UK
✨Showcase Your Triage Experience
Make sure to highlight your previous experience in triage, especially in a primary care setting. Be prepared to discuss specific cases where you effectively prioritised patient needs and how you handled urgent situations.
✨Demonstrate Communication Skills
As a triage nurse, excellent communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might be asked to role-play a triage scenario, so be ready to demonstrate how you would communicate with patients over the phone or via video.
✨Familiarise Yourself with Telehealth Tools
Since this role is remote, it's important to show that you're comfortable with technology. Brush up on your IT skills, particularly with Patient Administration Systems and common software like MS Word and Excel. Mention any relevant experience you have with telehealth platforms.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your clinical judgement and decision-making skills. Think of examples from your past experiences where you had to evaluate a patient's condition quickly and propose appropriate care. This will demonstrate your ability to think on your feet.
