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- Tasks: Provide confidential emotional support and mental health guidance to clients remotely.
- Company: Join Teladoc Health, a leading virtual care provider with a focus on inclusivity.
- Benefits: Enjoy flexible remote work, private medical insurance, and generous leave policies.
- Why this job: Make a real difference in mental health while working in a supportive team environment.
- Qualifications: Level 2/3 Counselling Certificate or Psychology degree required.
- Other info: Be part of a Great Place to Work Certified organisation with excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. The Helpline is open 24 hours a day, 365 days a year.
- Provide confidential emotional support and mental health guidance to service users.
- Support clients in accessing therapy through our myStrength App.
- Conduct risk assessments and create individual Risk Support Plans.
- Collaborate with the duty lead to manage risk effectively.
- Maintain high-quality clinical notes and service records.
- Participate in peer and clinical supervision, team meetings, and training.
- Contribute to a supportive, high-quality mental health service.
Experience delivering Single Session Therapy. Strong telephone and digital communication skills. Ability to write concise clinical notes. Experience in risk assessment and managing crisis situations remotely. A genuine passion for mental health, with the ability to support and signpost clients effectively.
Qualifications: Level 2/3 Counselling Certificate, or a Psychology degree, or equivalent. High level of IT literacy (CRM experience preferred). Desirable: Previous experience in telephone or virtual mental health support. Applicants must have the right to work in the UK – unfortunately, we cannot provide visa sponsorship.
About Our Mental Health Service: Our Mental Health Service provides high quality mental health services to clients accessing healthcare via their insurance provider or employer. Our services include assessment, therapy, in the moment support, and digital self-help tools. We believe in the efficacy of virtual interventions, and we provide brief therapy to a low-risk population, presenting with mild-moderate common mental health problems. The service operates 24/7 365 days a year.
Why join Teladoc Health UK? Be part of a Great Place to Work Certified organisation, committed to inclusivity and well-being. We are Disability Confident. We are also a Brighton and Hove Living Wage Employer. Enjoy flexible hybrid/remote working within a supportive team environment. Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme. Engage in meaningful work, delivering impactful healthcare solutions to clients globally. Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits:
- Private medical insurance after probation
- Pension fully funded by Teladoc Health at 8% of qualifying earnings
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
- One week of study leave per year (pro rata)
- Extended sick pay
- Employee Assistance Programme (mental health, financial, and legal advice)
- Access to training and development opportunities
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Employee referral programme
- Company laptop and equipment
- Free flu vaccinations
- One paid volunteering day per year
- Company events
- Any other benefits offered by Teladoc Health UK from time to time
Mental Health Advisor | Remote in Ashton-under-Lyne employer: Teladoc Health UK
Contact Detail:
Teladoc Health UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Advisor | Remote in Ashton-under-Lyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly explain why you're passionate about mental health and how your skills align with their needs. Keep it concise and engaging!
✨Tip Number 3
Showcase your digital skills! Since this role involves remote support, highlight your experience with digital communication tools and any relevant tech you've used. This will show you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Teladoc Health UK.
We think you need these skills to ace Mental Health Advisor | Remote in Ashton-under-Lyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mental Health Advisor role. Highlight your relevant experience in providing emotional support and managing risk, as well as any qualifications you have that match the job description.
Show Your Passion: Let us see your genuine passion for mental health in your application. Share personal experiences or insights that demonstrate your commitment to supporting clients effectively and your understanding of mental health issues.
Be Concise and Clear: When writing your clinical notes or any written communication, keep it concise and clear. We appreciate straightforward language that gets to the point, especially when it comes to risk assessments and support plans.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Teladoc Health UK
✨Know Your Stuff
Make sure you brush up on your knowledge of mental health issues and the services offered by the company. Familiarise yourself with the myStrength App and how it supports clients. This will show that you're genuinely interested and prepared.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the questions asked. Respond thoughtfully and ensure you address the specific points raised. This is crucial for a role that involves providing emotional support.
✨Showcase Your Experience
Be ready to discuss your previous experience in mental health support, especially any work involving risk assessments or crisis management. Use specific examples to illustrate your skills and how they relate to the job description.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, training opportunities, and the company's approach to mental health care. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.