At a Glance
- Tasks: Provide emotional support and mental health guidance to clients remotely.
- Company: Join Teladoc Health, a leading virtual care provider impacting lives globally.
- Benefits: Enjoy flexible remote work, private medical insurance, and generous leave policies.
- Other info: Be part of a Great Place to Work Certified organisation with a commitment to wellbeing.
- Why this job: Make a difference in mental health while working in a supportive, inclusive environment.
- Qualifications: Experience in therapy and crisis management; relevant qualifications required.
The predicted salary is between 20800 - 36400 £ per year.
In Brief
As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. The Helpline is open 24 hours a day, 365 days a year.
Contract type: Permanent, full-time
Salary: £26,000 per annum
Hours: Full-time (37.5 hours/week on average) – Shift rota including days, evenings, nights, weekends, and bank holidays (on a rolling rota)
Location: Remote (very occasional travel for meetings/training)
What You’ll Do
- Provide confidential emotional support and mental health guidance to service users.
- Support clients in accessing therapy through our myStrength App.
- Conduct risk assessments and create individual Risk Support Plans.
- Collaborate with the duty lead to manage risk effectively.
- Maintain high-quality clinical notes and service records.
- Participate in peer and clinical supervision, team meetings, and training.
- Contribute toa supportive, high-quality mental health service.
What You Need
Essential
- Experience delivering Single Session Therapy.
- Strong telephone and digital communication skills.
- Ability to write concise clinical notes.
- Experience in risk assessment and managing crisis situations remotely.
- A genuine passion for mental health, with the ability to support and signpost clients effectively.
- Qualifications: Level 2/3 Counselling Certificate, or a Psychology degree, or equivalent.
- High levelof IT literacy (CRM experience preferred).
Desirable:
- Previous experience in telephone or virtual mental health support.
⚠ Applicants must have the right to work in the UK – unfortunately, we cannot provide visa sponsorship.
Why join Teladoc Health UK?
- Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
- We are Disability Confident Committed, as well as a Brighton and Hove Living Wage Employer.
- Enjoy flexible hybrid/remote working within a supportive team environment.
- Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
- Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
- Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits include
- Private medical insurance after probation
- Pension fully funded by Teladoc Health at 8% of qualifying earnings
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
- One week of study leave per year (pro rata)
- Extended sick pay
- Employee Assistance Programme (mental health, financial, and legal advice)
- Access to training and development opportunities
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Employee referral programme
- Company laptop and equipment
- Free flu vaccinations
- One paid volunteering day per year
- Company events
- Any other benefits offered by Teladoc Health UK from time to time
About Teladoc Health
Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.
About Our Mental Health Service
Our Mental Health Service provides high quality mental health services to clients accessing healthcare via their insurance provider or employer. Our services include assessment, therapy, in the moment support, and digital self-help tools. We believe in the efficacy of virtual interventions, and we provide brief therapy to a low-risk population, presenting with mild-moderate common mental health problems. The service operates 24/7 365 days a year.
Read more at: Teladoc Health UK | About our Mental Health Services
Equality and Diversity
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. From application to interview, we place inclusion at the heart of all we do.
We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Mental Health Advisor | Remote in Birmingham employer: Teladoc Health UK
Teladoc Health UK is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible remote working options, comprehensive benefits including private medical insurance and generous leave policies, employees are empowered to make a meaningful impact in the field of virtual healthcare. Join a Great Place to Work Certified organisation that values diversity and provides opportunities for continuous development in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Advisor | Remote in Birmingham
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Teladoc Health UK. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Teladoc Health UK.
We think you need these skills to ace Mental Health Advisor | Remote in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Teladoc Health UK:Take some time to research Teladoc Health UK and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Teladoc Health UK
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Teladoc Health UK's values and approach.
