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For Companies At a Glance
- Tasks: Provide emotional support and mental health guidance to clients remotely.
- Company: Join Teladoc Health, a leading virtual care provider impacting lives globally.
- Benefits: Enjoy flexible remote work, private medical insurance, and generous leave policies.
- Why this job: Make a difference in mental health while working in a supportive, inclusive environment.
- Qualifications: Must have a Level 2/3 Counselling Certificate or Psychology degree and relevant experience.
- Other info: Be part of a Great Place to Work Certified organisation with a commitment to wellbeing.
The predicted salary is between 20800 - 36400 £ per year.
Get AI-powered advice on this job and more exclusive features.
This range is provided by Teladoc Health UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
In Brief
As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. The Helpline is open 24 hours a day, 365 days a year.
Contract type: Permanent, full-time
Salary: £26,000 per annum
Hours: Full-time (37.5 hours/week on average) – Shift rota including days, evenings, nights, weekends, and bank holidays (on a rolling rota)
Location: Remote (very occasional travel for meetings/training)
What You’ll Do
- Provide confidential emotional support and mental health guidance to service users.
- Support clients in accessing therapy through our myStrength App.
- Conduct risk assessments and create individual Risk Support Plans.
- Collaborate with the duty lead to manage risk effectively.
- Maintain high-quality clinical notes and service records.
- Participate in peer and clinical supervision, team meetings, and training.
What You Need
- Experience delivering Single Session Therapy.
- Strong telephone and digital communication skills.
- Ability to write concise clinical notes.
- Experience in risk assessment and managing crisis situations remotely.
- A genuine passion for mental health, with the ability to support and signpost clients effectively.
- Qualifications: Level 2/3 Counselling Certificate, or a Psychology degree, or equivalent.
- High level of IT literacy (CRM experience preferred).
- Experience in telephone or virtual mental health support.
Applicants must have the right to work in the UK – unfortunately, we cannot provide visa sponsorship.
Why join Teladoc Health UK?
- Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
- We are Disability Confident Committed, as well as a Brighton and Hove Living Wage Employer.
- Enjoy flexible hybrid/remote working within a supportive team environment.
- Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
- Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
- Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits include
- Private medical insurance after probation
- Pension fully funded by Teladoc Health at 8% of qualifying earnings
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
- One week of study leave per year (pro rata)
- Extended sick pay
- Employee Assistance Programme (mental health, financial, and legal advice)
- Access to training and development opportunities
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Employee referral programme
- Company laptop and equipment
- Free flu vaccinations
- One paid volunteering day per year
- Company events
- Any other benefits offered by Teladoc Health UK from time to time
Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.
About Our Mental Health Service
Our Mental Health Service provides high quality mental health services to clients accessing healthcare via their insurance provider or employer. Our services include assessment, therapy, in the moment support, and digital self-help tools. We believe in the efficacy of virtual interventions, and we provide brief therapy to a low-risk population, presenting with mild-moderate common mental health problems. The service operates 24/7 365 days a year.
Read more at: Teladoc Health UK | About our Mental Health Services
Equality and Diversity
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. From application to interview, we place inclusion at the heart of all we do.
We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Health Care Provider
Industries
- Hospitals and Health Care
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Mental Health Advisor | Remote employer: Teladoc Health UK
Contact Detail:
Teladoc Health UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Advisor | Remote
✨Tip Number 1
Familiarise yourself with the myStrength App and its features. Understanding how to guide clients in using this tool will demonstrate your commitment to providing effective support and could set you apart from other candidates.
✨Tip Number 2
Brush up on your risk assessment skills, especially in a remote context. Being able to articulate your approach to managing crisis situations during the interview will show that you're prepared for the challenges of the role.
✨Tip Number 3
Highlight your experience with Single Session Therapy in conversations or interviews. This specific expertise is crucial for the role, and showcasing it can help you connect with the interviewers on a professional level.
✨Tip Number 4
Engage with current trends in mental health support, particularly in virtual settings. Being knowledgeable about recent developments can help you discuss innovative approaches during your interview, making you a more attractive candidate.
We think you need these skills to ace Mental Health Advisor | Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mental health support, particularly any roles involving Single Session Therapy or crisis management. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health and your ability to provide emotional support. Mention specific experiences that align with the responsibilities of the Mental Health Advisor role, such as conducting risk assessments or collaborating with teams.
Highlight Communication Skills: Since strong telephone and digital communication skills are essential for this role, provide examples in your application that demonstrate your proficiency in these areas. Consider mentioning any relevant training or experiences that showcase your abilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a mental health advisory role.
How to prepare for a job interview at Teladoc Health UK
✨Show Your Passion for Mental Health
During the interview, make sure to express your genuine passion for mental health. Share personal experiences or motivations that led you to this field, as it will resonate with the interviewers and demonstrate your commitment to helping others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to risk assessment and crisis management. Prepare examples from your past experience where you successfully handled similar situations, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Communication Skills
As a Mental Health Advisor, strong communication skills are crucial. Be ready to discuss how you effectively communicate with clients over the phone or digitally. Provide examples of how you've adapted your communication style to meet the needs of different clients.
✨Familiarise Yourself with the myStrength App
Since you'll be supporting clients in accessing therapy through the myStrength App, take some time to familiarise yourself with its features. Being knowledgeable about the app will allow you to answer questions confidently and show your readiness for the role.
