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- Tasks: Manage key UK clients and drive strategic account growth in virtual healthcare.
- Company: Join Teladoc Health, a leader in innovative virtual care solutions.
- Benefits: Enjoy competitive salary, flexible remote work, and comprehensive health benefits.
- Other info: Work in a diverse, inclusive environment with excellent career development opportunities.
- Why this job: Be a trusted advisor and make a real impact in the healthcare industry.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Teladoc Health is the global leader in virtual care, offering comprehensive solutions across primary care, mental health, expert medical services, connected devices, and licensed platform services.
We are currently recruiting for an Account Director to manage key UK clients, reporting directly to the European Client Director. The role is accountable for the success of strategic client relationships, with a clear focus on long‑term retention and growth.
Contract type: Permanent
Salary: Competitive salary + performance related bonus
Hours of work: full-time, Monday to Friday
Place of work: remote, with occasional travel to Brighton as required.
This position goes beyond day‑to‑day account management. The Account Director acts as a trusted advisor and commercial partner to clients, while internally championing client priorities across the organisation. Working closely with UK‑based clinical, marketing, operations, service and product teams, the role supports the delivery of innovative, clinically integrated healthcare solutions.
The Account Director is responsible for developing and executing robust account plans that drive revenue, delivery excellence and customer engagement, aligned to both Teladoc Health’s strategic objectives and those of our partners.
For a wider context, the company serves the world’s leading insurers, employers, and health systems, helping millions of people globally address their healthcare needs with confidence. We have operated for over 20 years and currently support customers in 175 countries worldwide.
- Lead cross‑functional go‑to‑market planning for new products.
- Build and sustain strong client relationships to support retention, expansion, and long‑term partnership growth.
- Be accountable for the day‑to‑day management and delivery of client requirements.
- Monitor account performance against agreed objectives, SLAs, and commercial targets.
- Lead regular strategic review meetings, presenting insights on outcomes, performance, risks, and future opportunities.
- Maintain accurate forecasting, pipeline visibility, and account documentation.
- Engage regularly with clients through operational contacts, executive‑level meetings, workshops, and working sessions.
- Own the customer success and experience strategy, ensuring measurable outcomes that support renewal and upsell opportunities.
A collaborative team player who is self‑motivated and comfortable seeking support when needed. High standards for client experience and delivery quality.
Experience required:
- Experience in private healthcare or other regulated industries such as insurance or wider financial services.
- Proven track record of relationship‑led growth and business development with strategic clients or partners.
- Experience in a senior account management or Account Director role managing complex accounts.
- Strong commercial acumen, including retention, renewal, and account expansion.
- Proven stakeholder management capabilities.
- Strong executive‑level communication and presentation skills.
We are Disability Confident Committed, as well as Brighton and Hove Living Wage Employer. Enjoy flexible hybrid/remote working within a supportive team environment. Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
Join a growing, innovative organisation at the forefront of virtual healthcare.
Benefits include:
- Private medical insurance after probation.
- Pension fully funded by Teladoc Health at 8% of qualifying earnings.
- Life Assurance protection with add-on virtual GP consultations.
- Employee Assistance Programme (mental health, financial, and legal advice).
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term).
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support.
- Extended sick pay.
- Access to training and development opportunities.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice scheme.
- Employee referral programme.
- Company laptop and equipment.
- Free flu vaccinations.
- Company events.
Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations.
Our Commitment to Equality and Diversity: Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.
Director, Customer Account Manager employer: Teladoc Health UK
Contact Detail:
Teladoc Health UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and account management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect role!
✨Tip Number 2
Prepare for those interviews! Research Teladoc Health thoroughly and understand their services. Be ready to discuss how your experience aligns with their goals, especially around client relationships and account growth. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Teladoc Health.
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing strategic client relationships and how you've driven growth in previous positions. We want to see how you align with our mission at Teladoc Health!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible to show how you’ve contributed to retention and account expansion. This will help us see the value you can bring to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for a collaborative team player who’s self-motivated. Share your passion for virtual healthcare and how you can contribute to our innovative environment at Teladoc Health.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team and making a difference in virtual care!
How to prepare for a job interview at Teladoc Health UK
✨Know Your Client
Before the interview, research Teladoc Health and its key clients. Understand their services, values, and recent developments in virtual care. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your experience in managing complex accounts and how you've driven growth through strategic partnerships. Be ready to discuss specific outcomes and metrics.
✨Be a Problem Solver
Think about challenges that might arise in the role and how you would address them. Prepare to discuss your approach to overcoming obstacles and ensuring client satisfaction. This will showcase your proactive mindset and ability to think on your feet.
✨Communicate Clearly and Confidently
Practice your communication skills, especially for executive-level discussions. Be prepared to present insights and strategies clearly. Use concise language and be confident in your delivery, as this reflects your capability to engage with high-level stakeholders.