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- Tasks: Provide confidential emotional support and mental health guidance to clients remotely.
- Company: Join Teladoc Health, a leading virtual care provider with a focus on inclusivity.
- Benefits: Enjoy flexible remote work, private medical insurance, and generous leave policies.
- Why this job: Make a real difference in mental health while working in a supportive team environment.
- Qualifications: Level 2/3 Counselling Certificate or Psychology degree, with strong communication skills.
- Other info: Be part of a growing organisation at the forefront of virtual healthcare.
The predicted salary is between 36000 - 60000 £ per year.
As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. The Helpline is open 24 hours a day, 365 days a year.
- Provide confidential emotional support and mental health guidance to service users.
- Support clients in accessing therapy through our myStrength App.
- Conduct risk assessments and create individual Risk Support Plans.
- Collaborate with the duty lead to manage risk effectively.
- Maintain high-quality clinical notes and service records.
- Participate in peer and clinical supervision, team meetings, and training.
- Contribute to a supportive, high-quality mental health service.
- Experience delivering Single Session Therapy.
- Strong telephone and digital communication skills.
- Ability to write concise clinical notes.
- Experience in risk assessment and managing crisis situations remotely.
- A genuine passion for mental health, with the ability to support and signpost clients effectively.
Qualifications: Level 2/3 Counselling Certificate, or a Psychology degree, or equivalent. High level of IT literacy (CRM experience preferred). Desirable: Previous experience in telephone or virtual mental health support. Applicants must have the right to work in the UK – unfortunately, we cannot provide visa sponsorship.
About Our Mental Health Service: Our Mental Health Service provides high quality mental health services to clients accessing healthcare via their insurance provider or employer. Our services include assessment, therapy, in the moment support, and digital self-help tools. We believe in the efficacy of virtual interventions, and we provide brief therapy to a low-risk population, presenting with mild-moderate common mental health problems. The service operates 24/7 365 days a year.
Why join Teladoc Health UK? Be part of a Great Place to Work Certified organisation, committed to inclusivity and well-being. We are Disability Confident. We are also a Brighton and Hove Living Wage Employer. Enjoy flexible hybrid/remote working within a supportive team environment. Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme. Engage in meaningful work, delivering impactful healthcare solutions to clients globally. Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits:
- Private medical insurance after probation
- Pension fully funded by Teladoc Health at 8% of qualifying earnings
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
- One week of study leave per year (pro rata)
- Extended sick pay
- Employee Assistance Programme (mental health, financial, and legal advice)
- Access to training and development opportunities
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Employee referral programme
- Company laptop and equipment
- Free flu vaccinations
- One paid volunteering day per year
- Company events
- Any other benefits offered by Teladoc Health UK from time to time
Mental Health Advisor | Remote in City of London employer: Teladoc Health UK
Contact Detail:
Teladoc Health UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Advisor | Remote in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly explain why you're passionate about mental health and how your skills align with their needs. Keep it concise and engaging!
✨Tip Number 3
Show off your skills! If you have experience with tools like the myStrength App or conducting risk assessments, be ready to discuss these in detail. Real-life examples can really make you stand out during interviews.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to showcase your enthusiasm for the role.
We think you need these skills to ace Mental Health Advisor | Remote in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mental Health Advisor role. Highlight your relevant experience in mental health support, risk assessment, and any qualifications you have that match the job description.
Show Your Passion: We want to see your genuine passion for mental health! In your application, share why this field matters to you and how you can contribute to our supportive environment at Teladoc Health.
Be Clear and Concise: When writing your clinical notes or any part of your application, clarity is key. Use straightforward language and keep it concise to demonstrate your strong communication skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Teladoc Health.
How to prepare for a job interview at Teladoc Health UK
✨Know Your Stuff
Make sure you brush up on mental health concepts and the specific services offered by the company. Familiarise yourself with Single Session Therapy and how to conduct risk assessments, as these will likely come up in your interview.
✨Show Your Passion
Let your genuine passion for mental health shine through. Share personal experiences or motivations that led you to this field. This will help the interviewers see your commitment to supporting clients effectively.
✨Practice Your Communication Skills
Since the role involves telephone and digital communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing sensitive topics.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding inclusivity and support.