At a Glance
- Tasks: Manage and grow international client accounts in the healthcare sector.
- Company: Join Teladoc Health, a leader in virtual care solutions.
- Benefits: Enjoy flexible working, private medical insurance, and generous leave policies.
- Other info: Be part of a diverse team committed to inclusivity and wellbeing.
- Why this job: Make a real impact in global healthcare while developing your career.
- Qualifications: Experience in healthcare or client management is essential.
The predicted salary is between 55000 - 55000 £ per year.
We’re seeking a dynamic Global Account Manager to join our team for a 1-year fixed-term maternity leave cover, managing and growing a portfolio of large, market-leading international private medical insurers (IPMI) and multinational corporate clients. You’ll build trusted relationships, drive value, and deliver consistent, high-quality service that supports client needs while enabling Teladoc’s continued growth in the virtual care sector.
Contract type: Full-time, 1-year FTC (fixed-term contract) maternity leave cover
Annual salary: Up to £55,000 pa
Annual bonus: subject to personal and business targets
Hours of work: Monday to Friday 9am - 5.30pm (30 minutes unpaid lunch), 40 hours/week
Work mode: Hybrid of home and Brighton (a minimum of 2 days per week in office)
Role and Responsibilities:
- Manage and grow a portfolio of large international private medical insurers and multinational corporate clients.
- Working with the key client and Teladoc stakeholders to manage and execute on renewals of all contracts in an organised, timely and commercially driven way.
- Ensure client SLAs, performance targets and commercial obligations are met.
- Develop clear account plans, tracking client financial performance and profitability.
- Present and demonstrate our products and services, keeping clients informed on market trends and healthcare developments.
- Produce and present high-quality client reports, ensuring they are clear, accurate and useful.
- Work closely with internal teams to deliver timely, effective support to clients.
- Manage day-to-day client communications, addressing queries and resolving issues promptly.
- Identify opportunities to enhance client relationships, delivering value and supporting business growth.
- Report regularly to the Director of Global Accounts on progress, opportunities, and risks for each account.
Skills and Key Requirements:
- Experience delivering effective results within a global healthcare environment, including but not limited to international private medical insurance, virtual care delivery or the pharmaceutical sector or similar environments.
- Experience working with international private medical insurance, virtual health or similar client-facing environments.
- Proven track record of managing high-value contracts and growing corporate accounts.
- Knowledge of supporting clients across multiple regions and understanding their unique challenges.
- Strong commercial awareness and understanding of the insurance or healthcare industry.
- Excellent communication and presentation skills.
- Strong organisational and time management skills, with the ability to manage multiple priorities.
- Confidence working with data and reporting.
- Proficiency with Microsoft Office and the ability to learn new systems quickly.
- Experience managing client escalations and problem-solving effectively.
- Ability to work independently and collaboratively in a fast-paced environment.
Why join Teladoc Health UK?
- Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
- Enjoy flexible hybrid/remote working within a supportive team environment.
- Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
- Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
- Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits include:
- Private medical insurance after probation
- Pension fully funded by Teladoc Health at 8% of qualifying earnings
- Life Assurance protection with add-on virtual GP consultations
- Employee Assistance Programme (mental health, financial, and legal advice)
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
- One week of study leave per year (pro rata)
- Extended sick pay
- Access to training and development opportunities
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Employee referral programme
- Company laptop and equipment
- Free flu vaccinations
- One paid volunteering day per year
- Company events
- Any other benefits offered by Teladoc Health UK from time to time
About Teladoc Health:
Teladoc Health is transforming how people access and experience healthcare. Recognised as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year. Being a NYSE listed company, Teladoc Health has experienced continual growth in the last years reaching a revenue above $2.5B by leveraging its 2 decades of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans. Teladoc Health UK delivers a market leading suite of virtual care products and services into the UK market. Our clientele covers both private and public sector healthcare markets. We provide an innovative whole of health solution, covering physical, mental and wellbeing services, and enable patients to conveniently access our services through customer focused technology solutions.
Our Commitment to Equality and Diversity:
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.
Global Account Manager - 1yr FTC in Brighton employer: Teladoc Health UK
Teladoc Health UK is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible hybrid working arrangements, comprehensive benefits including private medical insurance and generous leave policies, employees are empowered to thrive both personally and professionally while contributing to meaningful healthcare solutions on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Global Account Manager - 1yr FTC in Brighton
✨Tap into Local Agencies
For temporary roles like the one at Teladoc Health UK, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so Teladoc Health UK knows you can adapt quickly to their needs!
We think you need these skills to ace Global Account Manager - 1yr FTC in Brighton
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch Teladoc Health UK's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at Teladoc Health UK
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at Teladoc Health UK. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
