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- Tasks: Manage key UK clients and drive strategic growth in virtual healthcare.
- Company: Join Teladoc Health, the global leader in virtual care solutions.
- Benefits: Enjoy competitive salary, remote work, and comprehensive benefits.
- Other info: Be part of a diverse team committed to inclusivity and wellbeing.
- Why this job: Make a real impact in healthcare while building strong client relationships.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Teladoc Health is the global leader in virtual care, offering comprehensive solutions across primary care, mental health, expert medical services, connected devices, and licensed platform services. We are currently recruiting for an Account Director to manage key UK clients, reporting directly to the European Client Director. The role is accountable for the success of strategic client relationships, with a clear focus on long‑term retention and growth.
Contract type: Permanent
Salary: Competitive salary + performance related bonus
Hours of work: full-time, Monday to Friday
Place of work: remote, with occasional travel to Brighton as required.
About the Role
This position goes beyond day‑to‑day account management. The Account Director acts as a trusted advisor and commercial partner to clients, while internally championing client priorities across the organisation. Working closely with UK‑based clinical, marketing, operations, service and product teams, the role supports the delivery of innovative, clinically integrated healthcare solutions. The Account Director is responsible for developing and executing robust account plans that drive revenue, delivery excellence and customer engagement, aligned to both Teladoc Health’s strategic objectives and those of our partners.
Essential Duties and Responsibilities
- Strategic Growth
- Achieve established revenue objectives, including organic growth and cross‑sell targets.
- Define and execute a multi‑year growth roadmap aligned with Teladoc Health’s capabilities and innovation strategy.
- Lead cross‑functional go‑to‑market planning for new products.
- Collaborate on pricing and value‑proposition strategies that resonate with the client.
- Build and sustain strong client relationships to support retention, expansion, and long‑term partnership growth.
- Be accountable for the day‑to‑day management and delivery of client requirements.
- Proactively understand client priorities and evolving needs through regular engagement and market awareness.
- Monitor account performance against agreed objectives, SLAs, and commercial targets.
- Lead regular strategic review meetings, presenting insights on outcomes, performance, risks, and future opportunities.
- Maintain accurate forecasting, pipeline visibility, and account documentation.
- Take a consultative, solution‑oriented approach, positioning Teladoc Health as a trusted innovation and thought partner.
- Engage regularly with clients through operational contacts, executive‑level meetings, workshops, and working sessions.
- Own the customer success and experience strategy, ensuring measurable outcomes that support renewal and upsell opportunities.
- Evaluate, strengthen, and expand strategic relationships within the client organisation.
- Perform other relevant duties as required.
Personal Attributes
- A collaborative team player who is self‑motivated and comfortable seeking support when needed.
- Commercially minded and outcome‑focused.
- Credible, calm, and confident when engaging senior stakeholders.
- A collaborative leader who brings teams together.
- Proactive, organised, and comfortable working in ambiguity.
- High standards for client experience and delivery quality.
Qualifications and Experience
- Experience in private healthcare or other regulated industries such as insurance or wider financial services.
- Proven track record of relationship‑led growth and business development with strategic clients or partners.
- Experience in a senior account management or Account Director role managing complex accounts.
- Strong commercial acumen, including retention, renewal, and account expansion.
- Proven stakeholder management capabilities.
- Excellent communication skills with the ability to translate complex concepts into clear, value‑based discussions.
- Strong executive‑level communication and presentation skills.
- Experience coordinating cross‑functional teams to deliver client outcomes.
Why join Teladoc Health UK?
- Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
- We are Disability Confident Committed, as well as Brighton and Hove Living Wage Employer.
- Enjoy flexible hybrid/remote working within a supportive team environment.
- Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
- Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
- Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits include
- Private medical insurance after probation.
- Pension fully funded by Teladoc Health at 8% of qualifying earnings.
- Life Assurance protection with add-on virtual GP consultations.
- Employee Assistance Programme (mental health, financial, and legal advice).
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term).
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support.
- One week of study leave per year (pro rata).
- Extended sick pay.
- Access to training and development opportunities.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice scheme.
- Employee referral programme.
- Company laptop and equipment.
- Free flu vaccinations.
- One paid volunteering day per year.
- Company events.
- Any other benefits offered by Teladoc Health UK from time to time.
About Teladoc Health
Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.
Our Commitment to Equality and Diversity
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.
Account Director employer: Teladoc Health UK
Contact Detail:
Teladoc Health UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and account management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Account Director role!
✨Tip Number 2
Prepare for those interviews by researching Teladoc Health inside out. Understand their services and how they align with client needs. Be ready to discuss how you can drive strategic growth and client retention – show them you’re the trusted advisor they need!
✨Tip Number 3
Practice your pitch! You’ll want to articulate your experience in managing complex accounts and driving business development. Use real examples that highlight your commercial acumen and stakeholder management skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Teladoc Health and being part of a great team that’s making a difference in virtual care.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing strategic client relationships and how you've driven growth in previous positions. We want to see how you align with our mission at Teladoc Health!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've met or exceeded revenue targets, built strong client relationships, or led successful projects. This will help us see the impact you've made in your previous roles.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for healthcare and how you can contribute to our innovative team at Teladoc Health.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Teladoc Health UK
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding Teladoc Health's key clients and their needs. Familiarise yourself with their business models, challenges, and how Teladoc's solutions can address them. This will help you demonstrate your ability to build strong client relationships.
✨Showcase Your Strategic Thinking
Prepare to discuss your experience in developing and executing account plans that drive growth. Be ready to share specific examples of how you've achieved revenue objectives and fostered long-term partnerships. This will highlight your strategic mindset and commercial acumen.
✨Engage with Cross-Functional Teams
Since the role involves collaboration with various teams, think of instances where you've successfully worked across departments. Share how you coordinated efforts to deliver client outcomes, as this will show your ability to be a collaborative leader.
✨Communicate Clearly and Confidently
Practice translating complex concepts into clear, value-based discussions. During the interview, focus on your communication skills, especially when engaging with senior stakeholders. This will reflect your credibility and calmness in high-pressure situations.