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- Tasks: Lead shifts, ensure smooth operations, and enhance customer experience at Witchford Sports Centre.
- Company: Join ELA Active Ltd, a vibrant leisure environment focused on quality and teamwork.
- Benefits: Enjoy flexible hours, ongoing training, and a supportive team culture.
- Why this job: Gain valuable experience in leisure operations while making a positive impact on the community.
- Qualifications: Must be 18+, proactive, and ready to take responsibility during shifts.
- Other info: Opportunities for skill development and potential lifeguard training available.
The predicted salary is between 13 - 16 £ per hour.
Are you looking for a flexible leisure operations role within a busy and welcoming leisure environment? ELA Active Ltd is seeking reliable and motivated Casual Shift Leaders to join our team at Witchford Sports Centre. This casual role offers flexible working hours and the opportunity to gain valuable experience supporting leisure centre operations, customer service, and site responsibility.
As a Casual Shift Leader, you will act as the responsible on‑duty contact during your shift, helping to ensure the centre operates safely, efficiently, and to a high standard. This role focuses on operational support and customer experience. There are opportunities to further develop your skills and, following appropriate training (including the National Pool Lifeguard Qualification – NPLQ), provide support across other ELA Active sports centres.
Key responsibilities:
- Act as the on‑site point of contact during shifts
- Support the safe, smooth, and efficient day‑to‑day operation of the centre
- Open and close the centre with key‑holder responsibility
- Support bookings, activities, events, and community use
- Ensure facilities are presented to a high standard, including basic checks and set‑up
- Work independently and follow operational procedures
Development and training:
- Opportunities to develop skills and work across multiple ELA Active sites
- Support to undertake additional training, including the National Pool Lifeguard Qualification (NPLQ), if you wish to expand your role
- Access to ongoing training and development sessions
Qualifications and requirements:
- You must be 18 years of age or over, as the role involves lone working
- A proactive, customer‑focused approach, with the ability to act responsibly and use good judgement while on duty
- Strong communication skills and the confidence to take responsibility for the centre during shifts
- The ability to work independently and follow established operational procedures
- A willingness to undertake further training as required
- Flexibility to work evenings, weekends, and at short notice in line with centre opening hours: Monday–Friday: 4:30pm – 10:00pm and Saturday: 8:00am – 5:00pm.
What we offer:
- Flexible casual working hours
- Full induction and ongoing training
- On‑site parking
- A collaborative, inclusive team culture
If you are reliable, customer‑focused, and interested in developing your skills within a professional leisure environment, we would love to hear from you.
Please note that due to the high volume of applications we receive for certain roles, we reserve the right to close this vacancy prior to the advertised closing date if a sufficient number of suitable applications are received. Our Trust is committed to equal opportunities, to safeguarding and the promotion of the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment and undergo the appropriate checks. All positions within the Trust are subject to enhanced DBS checks and satisfactory references along with a Certificate of Good Conduct if applicable. Only applications submitted using the ELA application form will be accepted. We do not accept applications by CV. You can view our safeguarding policy here. All shortlisted applicants should expect to be called for interview no more than 5 working days after the closing date. If you have not heard from us by then, your application has not been successful. Visits to ELA Active (Witchford) are welcome.
Casual Shift Leader – ELA Active Ltd in Witchford employer: Tela
Contact Detail:
Tela Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Shift Leader – ELA Active Ltd in Witchford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ELA Active Ltd. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Casual Shift Leader. Confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 3
Show off your customer service skills! Since this role is all about supporting customer experience, think of examples from your past where you've gone above and beyond for customers. Share these stories during your interview to highlight your proactive approach.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team culture. This shows you're engaged and serious about the position. Plus, it helps you figure out if ELA Active is the right fit for you!
We think you need these skills to ace Casual Shift Leader – ELA Active Ltd in Witchford
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Follow the Instructions: Make sure you stick to the application guidelines. Since we only accept applications through our website using the ELA application form, double-check that you’re using the right format and providing all the required information.
Highlight Relevant Experience: If you've got any experience in leisure operations or customer service, make sure to mention it! We love seeing how your background can contribute to our team at ELA Active, so don’t hold back on those details.
Proofread Your Application: Before hitting submit, give your application a good read-through. Typos and errors can distract from your great qualifications, so take a moment to ensure everything is clear and polished!
How to prepare for a job interview at Tela
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Casual Shift Leader at ELA Active Ltd. Familiarise yourself with the key tasks like supporting operations and ensuring customer satisfaction. This will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your Customer Service Skills
Since this role is heavily focused on customer experience, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond to help customers, as this will highlight your proactive approach.
✨Demonstrate Leadership Potential
Even if you haven't held a formal leadership position, think of times when you've taken charge or supported others. Discuss how you can act responsibly and use good judgement while on duty, as this is crucial for the shift leader role.
✨Be Ready for Flexibility Questions
Given the casual nature of the job, be prepared to discuss your availability and willingness to work evenings and weekends. Show that you're adaptable and can respond to the needs of the centre, which will make you a more attractive candidate.
