At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for clients.
- Company: Join Tela Technology, a leader in customer-focused IT solutions.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: In-office role at London Bridge with flexible shift hours.
- Why this job: Be the tech hero who ensures exceptional customer experiences.
- Qualifications: 2+ years in IT support and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Tela Technology is seeking a 3rd Line Support Engineer in London to ensure exceptional customer experiences and resolve IT incidents. You will support team members, act as an escalation point, and travel to client sites as needed.
Candidates should have a minimum of 2 years in a similar role and strong communication skills, with an interest in technology. This role requires in-office attendance at our London Bridge office. Working shifts between 08:00 and 18:30 are expected.
Senior 3rd Line Engineer – MSP | Office 365 & Windows employer: Tela Technology
Tela Technology is an excellent employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to grow their technical skills in a dynamic environment. Located in the vibrant London Bridge area, we offer competitive benefits, including flexible working hours and professional development programmes, ensuring our team members thrive both personally and professionally. Join us to be part of a forward-thinking company that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 3rd Line Engineer – MSP | Office 365 & Windows
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your experience with Office 365 and Windows. This will give you an edge during interviews and show that you're ready to tackle any challenge.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you can provide exceptional customer experiences and resolve IT incidents effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you're genuinely interested in joining our team at Tela Technology, and it helps us keep track of your application.
We think you need these skills to ace Senior 3rd Line Engineer – MSP | Office 365 & Windows
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 3rd line support and your skills with Office 365 and Windows. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how you can contribute to our team. We love seeing personality, so let your enthusiasm come through!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Whether it’s your CV or cover letter, keep it clear and concise. We appreciate straightforwardness and clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tela Technology
✨Know Your Tech Inside Out
Make sure you brush up on your Office 365 and Windows knowledge. Be ready to discuss specific incidents you've resolved in the past, as well as any technical challenges you've faced. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice explaining complex technical issues in simple terms. You might be asked to describe how you would handle a support call, so think about how you can convey empathy and clarity while troubleshooting.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations. For example, how would you handle an escalated issue from a client? Think through your problem-solving process and be ready to articulate it clearly, demonstrating your ability to remain calm under pressure.
✨Understand the Company Culture
Research Tela Technology and their approach to customer service. Knowing their values and how they operate will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
