Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide remote and on-site support, handle tickets, and guide users on equipment use.
- Company: Join Tela Technology, a leading UK communication solutions provider with top global brands.
- Benefits: Enjoy hybrid work, a company van, healthcare plans, discounts, and life assurance.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in tech.
- Qualifications: Experience in 2nd Line IT support, cloud solutions, and Microsoft 365 is essential.
- Other info: Work in a collaborative environment with offices across the UK.
The predicted salary is between 36000 - 60000 £ per year.
We are Tela Technology, one of the UK’s largest independently owned communication solutions providers, with three operating divisions: Tela IT, Mobile Telephony and Unified Communications. We partner with globally recognised brands such as Microsoft, Vodafone, Gamma, Samsung and Google. We place great emphasis on the relationships we build with our customers, ensuring we deliver products and services which will provide genuine benefit to their business and people, backed by exceptional customer support.
We are looking for a hands-on technical engineer who enjoys a varied role, combining both remote support, on-site work and project work.
- Handling incoming 2nd/3rd line tickets from both local customers, as well as working to support the wider helpdesk.
- Logging tickets using Tela’s CRM.
- Supporting users in the correct use of equipment by providing any necessary guidance, training and advice.
This role would be suitable for an established 2nd Line IT professional, who ideally has experience of working within an MSP environment. Technical expertise must include supporting cloud solutions, Microsoft 365 and ideally being involved in project roll outs.
Our service desk in our Inverurie office works in partnership with the wider service desks in Glasgow, Birmingham and London. This is a hybrid role which will include working in our Inverurie office (Tuesday-Thursday), on customer sites as needed and remotely.
Benefits include:
- A company van
- Healthcare plan
- Employee discount scheme
- Employee assistance programme
- Private healthcare
- Life Assurance
Remote 2nd Line Support Engineer employer: Tela Technology
Contact Detail:
Tela Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft 365 and cloud solutions. Being able to discuss your hands-on experience with these technologies during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have working in a Managed Service Provider (MSP) environment. This will show that you understand the dynamics of providing support to multiple clients and can adapt to varying needs.
✨Tip Number 3
Prepare to discuss your approach to customer service and how you handle technical issues. Since the role emphasises exceptional customer support, sharing specific examples of how you've successfully resolved customer queries will set you apart.
✨Tip Number 4
Research Tela Technology and their partnerships with brands like Microsoft and Vodafone. Understanding their business model and values will help you align your answers with what they are looking for in a candidate during the interview process.
We think you need these skills to ace Remote 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the Remote 2nd Line Support Engineer position. Highlight your relevant experience with cloud solutions, Microsoft 365, and any project rollouts you've been involved in.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise your technical expertise, particularly in handling 2nd/3rd line support tickets and working within an MSP environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to build relationships. Mention specific examples of how you've provided exceptional support in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Tela Technology
✨Show Your Technical Expertise
Make sure to highlight your experience with cloud solutions and Microsoft 365 during the interview. Be prepared to discuss specific projects you've worked on, especially those involving project rollouts, as this will demonstrate your hands-on technical skills.
✨Understand the Company Culture
Research Tela Technology and their approach to customer relationships. Understanding their emphasis on exceptional customer support will help you align your answers with their values, showing that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've successfully handled 2nd/3rd line tickets or provided training and guidance to users, as these experiences will be crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the types of projects you might work on or how the service desks collaborate across locations. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
