Tela Technology is one of the UK’s largest independently owned communication solutions providers, with specialist divisions covering IT, Mobile Telephony and Unified Communications.
We partner with leading technology brands including Microsoft, Vodafone, Gamma, Samsung and Google, delivering technology solutions coupled with exceptional service delivery, as reflected by our company NPS of 89.
The Role
You will focus on supporting a key Tela customer (approx. 80% of time) through their continued growth, acquisition and projects; with the remaining time supporting the service desk and active tickets.
You’ll troubleshoot complex technical issues, attend customer sites, support infrastructure projects and work closely with our sales and technical teams.
Technically, this is a varied role combining networking, infrastructure, customer-facing work, project delivery and 2nd line/escalation support.
Key Responsibilities
- Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLANs, Wi-Fi, routing, switching, VPNs and firewalls
- Support Microsoft 365, cloud and wider infrastructure technologies
- Attend customer sites for installations, projects and break-fix work
- Take ownership of technical issues through to resolution
- Provide technical input and support for customer projects and solutions
- Work with sales teams to provide technical advice and customer guidance
- Provide 2nd-line/escalation support across a range of customer environments
About You
We’re looking for an experienced infrastructure Engineer, ideally with MSP or multi-customer experience, who has a particular strength or passion for networking.
You’ll be confident troubleshooting network and infrastructure issues, working independently and communicating effectively with both technical and non-technical customer contacts.
Required Skills & Experience:
- Proven hands-on experience designing, implementing, and supporting enterprise network infrastructure.
- Strong knowledge of LAN, WAN, WLAN, TCP/IP, routing, and switching technologies.
- Experience managing network security solutions including firewalls, VPNs, and access control.
- Demonstrable expertise in network troubleshooting, performance optimisation, and root cause analysis.
- Experience delivering network projects, upgrades, and infrastructure improvements.
- Relevant networking certifications such as CCNA, CCNP, WatchGuard or equivalent are desirable.
- Experience in deployment and management of Microsoft Hyper V servers.
Relevant certifications are welcome, but practical experience and technical ability are more important.
Location
This is a hybrid role based from our Glasgow office Tuesday–Thursday, with remote working and customer-site visits as required (approx. once a week)
A full UK driving licence is essential, a company van will be provided for site visits.
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