Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a 3rd Line Engineer, tackling complex tech challenges and mentoring junior team members.
- Company: Tela Technology delivers innovative communication solutions and IT services to businesses across the UK.
- Benefits: Enjoy a competitive salary, healthcare plans, employee discounts, and a company van.
- Why this job: Be part of a dynamic team, work on exciting projects, and make a real impact in tech.
- Qualifications: Experience with Managed Service Providers is essential; a passion for customer service is a must.
- Other info: This hybrid role offers flexibility between our head office and remote work.
The predicted salary is between 35000 - 40000 £ per year.
Tela Technology provides communication solutions and IT business services to businesses of all sizes across the UK. Offering services in Mobile, Unified Communications, IT Services, Connectivity, and Managed Services, we aim to help businesses grow and thrive. Our name, derived from the Latin ‘téla,’ symbolizes the bond created by individual strands coming together, reflecting our interconnected relationships with networks, customers, staff, and partners.
This is a full-time, permanent hybrid role for a 3rd Line Engineer located in our Head Office in Hampton in Arden (Solihull). We are looking for a hands-on technical engineer who enjoys a varied role, combining both remote support, with on-site work and project work.
Duties include:
- Taking ownership for complex 3rd Line tickets assigned to you (directly assigned or escalated from 2nd Line)
- Maintaining a high degree of service for all support queries and adhering to all service management principles
- On site visits as required, for both scheduled work and break-fix jobs
- Supporting users in the correct use of equipment by providing any necessary guidance, training and advice
- Acting as a mentor to junior team members
- Proactively involved in project work
- Working within the parameters of ISO 27001 principles
- Other duties as reasonably required
Person Specification:
Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. Following recent acquisitions, we are looking for a team player who would support us in our aim of bringing together multiple service desks to form one technical team. Current experience working for a Managed Service Provider is essential.
Work Location:
This is a hybrid role which will include working in Hampton in Arden head office, customer sites, and remotely.
Remuneration:
The successful candidate will receive:
- A basic salary between £35,000-40,000
- A company van
- Healthcare plan
- Employee discount scheme
- Employee assistance programme
- Private healthcare
- Life Assurance
Please note this role is only being advertised directly. We are not inviting recruitment agency applications at this time.
Tela Technology are proud to be an Equal Opportunities employer. We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and sexual orientation. Please get in touch for a full copy of our Equality and Diversity policy.
3rd Line Engineer employer: Tela Technology
Contact Detail:
Tela Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools that Tela Technology uses. Research their services in Mobile, Unified Communications, and IT Services to demonstrate your understanding during interviews.
✨Tip Number 2
Highlight any experience you have working in a Managed Service Provider environment. Be ready to discuss how you've handled complex 3rd Line tickets and your approach to maintaining high service levels.
✨Tip Number 3
Prepare examples of how you've mentored junior team members or contributed to team projects. This will show your ability to work collaboratively and support the team's growth, which is important to Tela.
✨Tip Number 4
Since this role involves both remote and on-site work, be ready to discuss your flexibility and adaptability. Share experiences where you've successfully managed your time between different work environments.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Tela Technology's services and values. Highlight your understanding of their focus on customer service and how you can contribute to their mission in your application.
Tailor Your CV: Make sure your CV reflects your experience as a 3rd Line Engineer, especially your work with Managed Service Providers. Emphasise relevant skills such as remote support, project management, and mentoring junior staff.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've taken ownership of complex issues and contributed to team success in previous roles.
Highlight Relevant Certifications: If you have any certifications related to IT services or ISO 27001, be sure to mention them. This will demonstrate your commitment to maintaining high standards in your work.
How to prepare for a job interview at Tela Technology
✨Show Your Technical Skills
As a 3rd Line Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies you've worked with and how you've resolved complex issues in the past. Highlight any experience with Managed Service Providers, as this is essential for the role.
✨Emphasise Customer Service
Tela is a customer-first organisation, so it's crucial to showcase your commitment to excellent service. Share examples of how you've gone above and beyond to support users, whether through training, guidance, or resolving their issues efficiently.
✨Demonstrate Teamwork
Since Tela is looking for a team player, be ready to discuss your experiences working collaboratively with others. Mention any mentoring roles you've taken on and how you've contributed to building a cohesive team environment.
✨Prepare for Project Discussions
The role involves being proactively involved in project work, so come prepared to talk about any relevant projects you've worked on. Discuss your role, the challenges faced, and how you contributed to the project's success, especially in relation to ISO 27001 principles.
