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- Tasks: Join us as a 3rd Line Engineer, tackling complex tech challenges and mentoring junior team members.
- Company: Tela Technology delivers innovative communication solutions and IT services to businesses across the UK.
- Benefits: Enjoy a competitive salary, healthcare plans, employee discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in tech.
- Qualifications: Experience with Managed Service Providers is essential; a passion for customer service is a must.
- Other info: This hybrid role offers flexibility between our head office and remote work.
The predicted salary is between 35000 - 40000 £ per year.
Tela Technology provides communication solutions and IT business services to businesses of all sizes across the UK. Offering services in Mobile, Unified Communications, IT Services, Connectivity, and Managed Services, we aim to help businesses grow and thrive.
This is a full-time, permanent hybrid role for a 3rd Line Engineer located in our Head Office in Hampton in Arden (Solihull). We are looking for a hands-on technical engineer who enjoys a varied role, combining both remote support, with on-site work and project work.
Duties include:
- Taking ownership for complex 3rd Line tickets assigned to you (directly assigned or escalated from 2nd Line)
- Maintaining a high degree of service for all support queries and adhering to all service management principles
- On site visits as required, for both scheduled work and break-fix jobs
- Supporting users in the correct use of equipment by providing any necessary guidance, training and advice
- Acting as a mentor to junior team members
- Proactively involved in project work
- Working within the parameters of ISO 27001 principles
- Other duties as reasonably required
Person Specification:
Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. Following recent acquisitions, we are looking for a team player who would support us in our aim of bringing together multiple service desks to form one technical team. Current experience working for a Managed Service Provider is essential.
Work Location:
This is a hybrid role which will include working in Hampton in Arden head office, customer sites, and remotely.
Remuneration:
The successful candidate will receive:
- A basic salary between £35,000-40,000
- A company van
- Healthcare plan
- Employee discount scheme
- Employee assistance programme
- Private healthcare
- Life Assurance
Please note this role is only being advertised directly. We are not inviting recruitment agency applications at this time. Tela Technology are proud to be an Equal Opportunities employer. We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and sexual orientation. Please get in touch for a full copy of our Equality and Diversity policy.
3rd Line Engineer employer: Tela Technology
Contact Detail:
Tela Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in 3rd Line support, especially those relevant to Managed Service Providers. This will not only boost your confidence but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with current or former employees of Tela Technology on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully resolved complex technical issues. Being able to articulate these scenarios will showcase your problem-solving skills and hands-on experience.
✨Tip Number 4
Research ISO 27001 principles and be ready to discuss how you have applied or would apply these standards in your work. This shows that you understand the importance of compliance and security in IT services.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the 3rd Line Engineer position. Tailor your application to highlight relevant experience and skills that align with what Tela is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your current experience working for a Managed Service Provider. Provide specific examples of how you've handled complex support tickets, mentored junior team members, or been involved in project work.
Showcase Customer Service Skills: Since Tela is a customer-first organisation, make sure to illustrate your commitment to excellent customer service. Include examples of how you've maintained high service levels and supported users effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Tela Technology
✨Show Your Technical Skills
As a 3rd Line Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies you've worked with, particularly in Managed Services. Highlight any relevant certifications or projects that showcase your hands-on experience.
✨Emphasise Customer Service
Tela is a customer-first organisation, so it's crucial to convey your commitment to excellent service. Share examples of how you've gone above and beyond for clients in previous roles, and be ready to discuss how you would handle challenging support situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex tickets you've resolved in the past and be ready to explain your thought process and the steps you took to reach a solution.
✨Demonstrate Team Collaboration
Since Tela is looking for a team player, be sure to highlight your experience working collaboratively with others. Discuss how you've mentored junior team members or contributed to team projects, showcasing your ability to work well within a team environment.
