At a Glance
- Tasks: Take ownership of 2nd Line tickets and provide exceptional support to users.
- Company: Dynamic IT service provider with a focus on communication solutions across the UK.
- Benefits: Competitive salary, healthcare plan, employee discounts, and free parking.
- Other info: Full-time role with opportunities for mentorship and career growth.
- Why this job: Join a supportive team and make a real difference in IT support.
- Qualifications: Experience in 2nd Line support, cloud environments, and strong communication skills.
The predicted salary is between 33000 - 35000 £ per year.
Salary: £33,000 - 35,000 per year
Requirements
- Proven experience working at 2nd Line support level within an MSP environment
- Current experience supporting cloud-based environments
- Networking experience, with exposure to Meraki, Cisco, or DrayTek
- Exceptional communication and customer service skills
- 2 years of IT Support experience
- A valid drivers licence
- Right to work in the United Kingdom
Responsibilities
- Take ownership of 2nd Line tickets assigned to us, including tickets escalated from 1st Line
- Maintain a high level of service for all support queries and follow service management principles
- Carry out on-site visits as required for scheduled work and break-fix jobs
- Support users with the correct use of equipment by providing guidance, training, and advice
- Act as a mentor to junior team members
- Contribute proactively to project work
- Work within the parameters of ISO 27001 principles
- Carry out other duties as reasonably required
Technologies
- Cloud
- Cisco Support
- Mobile
We provide communication solutions and IT business services across the UK, with services spanning Mobile, Unified Communications, IT Services, Connectivity, and Managed Services. Our IT Support team delivers high-quality support to Managed Service customers nationwide from our offices in London, Hampton in Arden, Bromsgrove, Kidderminster, Glasgow, and Aberdeen. This is a full-time, permanent role primarily based at our London Bridge office, with regular on-site customer visits within the city. We offer a salary of £33,000-£35,000 plus a healthcare plan, employee discount scheme, employee assistance programme, private healthcare, life assurance, and free parking. We are an equal opportunities employer and value applications from all individuals.
2nd Line Engineer employer: Tela Technology
As a 2nd Line Engineer at our London Bridge office, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer competitive salaries alongside a comprehensive benefits package, including private healthcare and an employee assistance programme, ensuring our team members feel valued and supported. Join us to be part of a collaborative environment where your expertise in IT support will make a meaningful impact on our clients across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tela Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tela Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tela Technology!
✨Direct Apply to Tela Technology
Let's not forget to apply directly through the Tela Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tela Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tela Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tela Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
