At a Glance
- Tasks: Manage customer incidents and ensure a top-notch service experience.
- Company: Join one of the UK's leading communication solutions providers.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Exciting opportunities for growth within a dynamic and collaborative team.
- Why this job: Be part of a rapidly growing company with a focus on innovation and customer satisfaction.
- Qualifications: Experience in 1st Line support and a passion for helping customers.
The predicted salary is between 25000 - 32000 £ per year.
About Tela Technology
Tela Technology is one of the UK’s largest independently owned communication solutions providers, delivering MSP support, IT professional services, telephony and connectivity products and services nationwide. Our foundation is built on strong relationships with both our customers and our people. We pride ourselves on delivering an exceptional customer experience every time, reflected in our industry-leading Net Promoter Score of 89+, and our most recent award as Vodafone’s ‘Unified Communications Partner of the Year’. The MSP arm of Tela has experienced phenomenal growth through recent acquisitions, leading to us looking for our next hire to join the team!
We are looking for a current 1st Line Engineer who is ready to take the next step to either Senior 1st Line or 2nd Line, who can work as part of our Cambridge team, and the wider Tela MSP network.
Role Responsibilities
- Log, categorise, prioritise, and manage customer incidents from requests through to resolution, keeping the customer updated throughout
- Deliver a customer-first approach, ensuring SLA’s are met
- Communicate effectively with customers, 3rd party suppliers and colleagues
- Create, manage, and maintain user accounts, permissions, and access profiles, in accordance with customer requirements
- Understand the tools
1st Line Engineer employer: Tela Technology
Tela Technology is an exceptional employer that fosters a collaborative and supportive work culture, where employees are encouraged to grow and develop their skills within the thriving Cambridge team. With a strong focus on delivering outstanding customer experiences and a commitment to employee development, Tela offers unique opportunities for career progression, particularly for those looking to advance from 1st Line Engineer to Senior roles. The company's impressive growth and recognition as Vodafone’s ‘Unified Communications Partner of the Year’ further highlight its dedication to excellence and innovation in the communication solutions sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that 1st Line Engineer role.
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, but the more you prepare, the more confident you'll feel. Try mock interviews with friends or use online resources to get those answers polished.
✨Tip Number 3
Show off your customer service skills! Since Tela Technology values a customer-first approach, make sure to highlight any relevant experience you have in dealing with customers. Share specific examples of how you've gone above and beyond to help.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your progress. Don't miss out!
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond to deliver a great experience for customers, just like we do at Tela Technology.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate applications that are easy to read and understand, so avoid jargon unless it’s necessary.
Tailor Your Application:Don’t just send the same application everywhere! Take the time to tailor your CV and cover letter to the 1st Line Engineer role at Tela. Mention specific skills and experiences that relate directly to the job description.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Tela Technology
✨Know Your Tech
Brush up on your technical knowledge related to 1st Line Engineering. Be prepared to discuss common issues you’ve resolved and the tools you’ve used. This shows you’re not just familiar with the role but also passionate about it.
✨Customer-Centric Mindset
Since Tela Technology prides itself on exceptional customer experience, think of examples where you’ve gone above and beyond for a customer. Highlighting your customer-first approach will resonate well with the interviewers.
✨Communication is Key
Practice articulating your thoughts clearly and concisely. You’ll need to communicate effectively with customers and colleagues, so demonstrating strong communication skills during the interview will set you apart.
✨Show Your Growth Mindset
As they’re looking for someone ready to step up, share your aspirations for growth within the company. Discuss how you plan to evolve from a 1st Line Engineer to a Senior role, showing that you’re committed to your professional development.
