Care Manager

Annual Salary: £40,000 Annually

Accountability: Registered Manager

Location: Moorlands Court UB5 5FD and Turnberry Court UB1 3DJ

Liaison: Communicate with Clients, Carers, Care Managers, Senior Management, Healthcare Professionals, Social Services.

About us: At Hartwig Care, we aim to provide exceptional and personalised care to improve the quality of life, independence, and dignity of our service users. Since 1999, we have been offering a range of services to help people live comfortably and independently at home. We focus on delivering high-quality care that helps our service users stay independent and dignified in their own homes. Our core values include respect, transparency, empowerment, safety, efficiency, and environmental preservation.

Main Responsibilities:

• To promote a caring environment for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the clients.
• To ensure that each client receives care appropriate to their individual needs.
• To implement the requirements of the Health and Social Care Act 2008.
• Management of client care packages.
• Management of Care Workers.
• Liaison with professional network, client network, and other members of the community where relevant.

Main duties of the job:

• Managing client enquiries and providing all relevant information and leaflets to prospective new clients and visiting them in their home for a discussion.
• Attending client initial interviews, assessing client needs, and identifying any risks.
• Deciding whether or not the agency is able to meet the personal care needs of any prospective client and negotiating an appropriate fee with the purchasing authority, or the client or client’s family if not in receipt of local authority assistance.
• Ensuring clients are provided with all necessary information and documentation e.g. client home folder, report sheets, etc.
• Completing and ensuring that client paperwork is in place and up to date (care plans, risk assessments, medication forms, reviews, etc).
• Managing and monitoring care packages.
• Following up on all issues reported and ensuring they are recorded on HCR and forwarded to the relevant person.
• Reporting all activities, concerns, and communication of all relevant information to representatives, professional network, etc.
• Ensuring that all complaints are dealt with in line with the complaint’s procedure.
• Ensuring that the emotional, spiritual, physical, medical, and material needs of the service users are recognised, assessed, and met.

Staff matters:

• Ensuring that effective induction, supervision, and assessment of staff are carried out and that training needs are identified and met.
• Supporting Care Workers during their induction week, working alongside all Care Workers to ensure they maintain a good standard.
• Ensuring Care Workers hold relevant information on clients’ conditions.
• Assessing clients’ homes with regard to health and safety and infection control issues and providing advice to staff regarding safe and healthy working practices in the field.

This is an overview of the main duties, not a complete breakdown of tasks. Employees cannot expect all duties to be included in this description and shall not refer to it when a task assigned is added or adjusted.

Person Specification — Essential Criteria:

• At least two years of experience in a management capacity within the previous five years.
• A management qualification or care qualification equivalent to NVQ level 4.
• The ability to take responsibility.
• Leadership skills.
• Self-motivated.
• Organised.
• Flexibility.
• Caring.
• Sensitivity to the needs of others and to the sick or infirm.
• An active team player but also able to work on own initiative.
• A good communicator.
• Commitment to high standards.
• Commitment to training.

All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the requirements under the Data Protection Act 1998. All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work, etc Act 1974.

Hartwig Care Ltd is committed to safeguarding and promoting the welfare of their clients. This commitment is promoted by all members who work for Hartwig Care Ltd. The promotion of the welfare of all clients is integral to the work that is undertaken and the services that are provided.