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- Tasks: Provide top-notch medical information to healthcare professionals and patients in Swedish.
- Company: Join a leading American pharmaceutical company with a global presence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by helping others with vital medical information.
- Qualifications: Degree in life sciences and strong communication skills in English and Swedish required.
- Other info: Be part of a diverse team focused on continuous improvement and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Location: Walton Oaks
Duration: 12 Months
Work Type: Hybrid
Overview: TekWissen is a global workforce management provider throughout the UK, Europe and many other countries in the world. The client is an American multinational pharmaceutical and biotechnology corporation.
Job Description: Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language. The MICES may also assist with second-line content management activities.
MAIN RESPONSIBILITIES / DUTIES
- Medical Information Customer Experience Request Management
- Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Provide response in customer’s local language using approved resources in English.
- May support a therapeutic area team with second-line activities including (but not limited to) escalation management and content creation.
General Responsibilities
- Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
- Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
- May be required to represent MI in required Client activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
- May support the Country Relationship Management for a specific market(s).
- Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country-based issues in a timely manner.
REQUIRED SKILL SET
- Basic Qualifications
- Degree in a life science/healthcare field required.
- 1-2 years of medical information or relevant work experience, preferred.
- Customer Service experience, preferred.
- English language and Swedish language (C2, mother tongue).
- Strong oral and written communication skills.
Preferred Qualifications
- Pharmacy Degree preferred.
- Understanding of the regulatory and compliance issues relating to the medical function.
- Demonstrated interpersonal skills.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Medical Information Customer Experience Specialist - Swedish employer: TekWissen UK
Contact Detail:
TekWissen UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Customer Experience Specialist - Swedish
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in medical information roles. A friendly chat can lead to insider tips or even job referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and medical information. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your language skills! Since this role requires fluency in Swedish and English, be ready to demonstrate your proficiency during interviews. Maybe even throw in a few phrases to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Medical Information Customer Experience Specialist - Swedish
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Information Customer Experience Specialist role. Highlight any relevant experience in medical information or customer service, and don’t forget to showcase your language skills in both English and Swedish!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your understanding of regulatory issues and any continuous improvement initiatives you've been part of.
Showcase Your Communication Skills: Since this role requires strong oral and written communication skills, make sure your application reflects that. Use clear and concise language, and if possible, provide examples of how you've effectively communicated complex information in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TekWissen UK
✨Know Your Stuff
Make sure you brush up on your medical knowledge and customer service skills. Understand the key responsibilities of a Medical Information Customer Experience Specialist and be ready to discuss how your background in life sciences or healthcare aligns with these duties.
✨Language Proficiency is Key
Since this role requires fluency in both English and Swedish, practice speaking and writing in both languages. Be prepared to demonstrate your language skills during the interview, perhaps by answering questions or providing examples in Swedish.
✨Showcase Your Communication Skills
As a MICES, you'll need strong oral and written communication skills. Prepare to share examples of how you've effectively communicated complex information to different audiences, whether through phone calls, emails, or live chats.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of past experiences where you handled inquiries or complaints, and be ready to explain your thought process and the outcomes.