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For Companies At a Glance
- Tasks: Administer and enhance the BMC Remedy ITSM platform while troubleshooting incidents.
- Company: Join a specialist consultancy in a secure, collaborative environment.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact in a secure setting while developing your IT skills.
- Qualifications: Experience with Powershell, SQL, and ITIL processes is essential.
- Other info: Exciting role with potential for contract or permanent engagement.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid / Wales
Engagement: Contract or Permanent
Clearance: Security-cleared environment (active clearance required)
Tektora is working in partnership with a specialist consultancy delivering services into a highly secure environment. We are seeking an experienced IT Support Engineer to oversee and support their BMC platform. This role is available on either a contract or permanent basis and will suit candidates with strong enterprise Powershell, SQL and ITIL experience who are comfortable operating in regulated, security-cleared environments and keen to pick up BMC Remedy development.
The Role
As an IT Support Engineer, you will be responsible for the administration, support, and ongoing development of the Remedy ITSM platform. You will support live operational environments while also contributing to platform enhancements, integrations, reporting, and continuous improvement initiatives. You will work closely with technical teams and stakeholders across a secure programme, with a strong emphasis on stability, compliance, and audit readiness.
Key Responsibilities
- Provide senior-level administration and technical ownership of the BMC Remedy platform.
- Troubleshoot and resolve incidents, service requests, and tasks within Powershell and SQL.
- Administer Remedy user access, configurations, and system performance.
- Maintain accurate technical documentation to support audit, security, and compliance requirements.
- Contribute to continuous improvement across the Remedy platform and associated ITSM processes.
Required Experience
- Proven experience in using Powershell and SQL with BMC Remedy Administrator experience as desirable.
- Solid understanding of ITIL-aligned ITSM processes.
- Comfortable working in secure, regulated environments.
- Strong documentation, communication, and stakeholder engagement skills.
IT Support Engineer in London employer: Tektora
Contact Detail:
Tektora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got experience with Powershell, SQL, or BMC Remedy, make sure to highlight that in conversations. Share examples of how you've tackled challenges in past roles to impress potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL processes and your technical knowledge. Practice common interview questions and scenarios related to IT support. Confidence is key, so be ready to showcase your expertise!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Powershell, SQL, and ITIL processes. We want to see how your skills align with the role of IT Support Engineer, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in a security-cleared environment and how your background makes you a perfect fit for our team. Keep it concise but impactful!
Showcase Your Technical Skills: When filling out your application, make sure to detail your technical expertise, especially with BMC Remedy. We love seeing candidates who can demonstrate their problem-solving abilities and familiarity with system administration.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Tektora
✨Know Your Tech Inside Out
Make sure you brush up on your Powershell and SQL skills before the interview. Be ready to discuss specific examples of how you've used these tools in past roles, especially in relation to BMC Remedy. This will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Understand ITIL Processes
Since this role requires a solid understanding of ITIL-aligned ITSM processes, take some time to review the key principles of ITIL. Be prepared to explain how you've implemented these processes in previous positions and how they contributed to service improvement.
✨Showcase Your Documentation Skills
Highlight your experience with maintaining technical documentation. Bring examples of how your documentation has supported audit, security, and compliance requirements in the past. This will demonstrate your attention to detail and commitment to best practices.
✨Engage with Stakeholders
Prepare to discuss how you've worked with technical teams and stakeholders in previous roles. Think of specific instances where your communication and engagement made a difference in project outcomes. This will illustrate your ability to collaborate effectively in a secure environment.
