Working Pattern: On site / hybrid to be confirmed
Clearance: Active DV Clearance required
Tektora are supporting a client with a requirement for an experienced Senior ITSM Engineer to join a secure programme in Hampshire on an outside IR35 contract basis.
This role will suit someone with strong IT Service Management experience who is confident working across secure environments, improving service processes, supporting tooling, and working closely with technical and operational teams.
The Role
You will be responsible for supporting and improving ITSM processes, tooling and service delivery across a secure technology environment. You will work with stakeholders across infrastructure, operations, security and project teams to ensure services are well-managed, documented and continually improved.
Key Responsibilities
- Support and improve ITSM processes across incident, problem, change and request management
- Work with technical teams to ensure service processes are followed and embedded
- Support ITSM tooling, workflows, reporting and service dashboards
- Help drive service improvement across operational and project environments
- Produce and maintain service documentation, process guides and reporting
- Engage with stakeholders across technical, operational and delivery teams
- Ensure service delivery aligns with secure environment requirements
Key Skills & Experience
- Active DV Clearance
- Strong background in IT Service Management / ITSM
- Experience working within secure, defence, government or national security environments
- Strong understanding of incident, problem, change and request management
- Experience with ITSM tooling and service reporting
- Ability to work with both technical and non-technical stakeholders
- Strong documentation and process improvement experience
- Comfortable working on client site in Hampshire
- ITIL certification or equivalent service management experience
- Experience with ServiceNow, BMC Remedy, Jira Service Management or similar ITSM platforms
- Previous experience across MOD, defence or central government programmes
- Experience supporting service transition or continual service improvement
#J-18808-Ljbffr
ITSM Specialist employer: Tektora
Tektora is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for Cybersecurity Consultants. With a strong focus on employee growth, we offer extensive training opportunities and the chance to work on cutting-edge projects across major UK cities like Bristol, Manchester, and London. Our hybrid work model promotes a healthy work-life balance, making Tektora an ideal place for professionals seeking meaningful and rewarding careers in cybersecurity.
