At a Glance
- Tasks: Lead customer incidents to resolution and manage multiple accounts effectively.
- Company: Join a reputable firm focused on secure customer environments in Hampshire.
- Benefits: Permanent role with competitive salary and opportunities for professional growth.
- Other info: On-site role, perfect for those seeking a dynamic work environment.
- Why this job: Make a real impact in Service Operations while working with cutting-edge networking technologies.
- Qualifications: Must have active DV Clearance and solid networking knowledge.
The predicted salary is between 48060 - 58740 £ per year.
Location: Hampshire — on site 5 days per week
Working Pattern: Fully on site, no remote or hybrid
Type: Permanent
Clearance: UK National with active DV Clearance — this is a mandatory requirement
Tektora are supporting an established client who are looking to speak with DV Cleared Service Operations Managers for a permanent opportunity supporting secure customer environments in Hampshire. Please note: active DV Clearance is essential for this role. Applications cannot be considered without it.
This role would suit someone with a solid networking grounding and Service Operations experience who is confident leading customer incidents and problems through to resolution — either an experienced technical engineer ready to step into Service Operations Management, or someone already operating at that level.
The Role
- Managing customer incidents and problems through to resolution
- Taking the lead on customer escalations
- Applying Service Operational processes and procedures at Incident and Problem Management level
- Creating and presenting regular service reports to internal and external stakeholders
- Translating technical information into non-technical language for senior managers
- Managing multiple customer accounts simultaneously
- Proactively managing your own time and workload across competing priorities
- Working across Cisco routing, switching, security and data centre technologies
Key Experience Required
- UK National with active DV Clearance — essential, non-negotiable
- Solid understanding of networking fundamentals including routing, switching and firewalls
- Familiarity with the Cisco product portfolio, particularly routing, switching, security and data centre (compute and network) product lines
- Previous experience within a Service Management and/or Service Operations based role
- Good comprehension of Service Operational processes and procedures at Incident and Problem Management level
- A clear communicator, confident taking the lead on customer incidents and problems
- Able to create and present service reports to stakeholders of varying technical levels
- Comfortable managing customer escalations
- Able to work on site in Hampshire five days per week
Desirable Experience
- CCNA certification
- Exposure to the ITIL Framework and/or ITIL Foundation certification
- Experience stepping up from a technical engineering role into Service Operations Management
Interested? Tektora are looking to speak with DV Cleared Service Delivery Managers who are open to permanent opportunities and comfortable working on site in Hampshire.
Service Operations Manager in Farnborough employer: Tektora
Tektora is an exceptional employer that values innovation and collaboration, providing a dynamic work environment in Farnborough. With a strong focus on employee development, we offer extensive training opportunities and a supportive culture that encourages professional growth. Join us to be part of a team that not only delivers cutting-edge network solutions but also prioritises your career advancement and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager in Farnborough
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Operations Manager at Tektora!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Tektora or be willing to refer you for that Service Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Tektora who’s on the lookout for their next Service Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Operations Manager role at Tektora!
We think you need these skills to ace Service Operations Manager in Farnborough
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Tektora. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Tektora
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Tektora. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
