Customer Project Manager

Location: Hybrid, ideally South UK

Working Pattern: Hybrid, with travel to customer sites as delivery requires

Type: Permanent

Salary: Competitive, dependent on experience

Clearance: SC

Company: Tektora, supporting a national security and defence technology provider

Tektora are supporting a national security and defence technology provider who are looking to add an experienced Customer Project Manager to lead the end-to-end delivery of complex technical projects.

You will connect customer priorities to technical execution, controlling scope, risk and cost while aligning cross-functional teams and senior stakeholders around shared goals.

This role would suit someone who enjoys owning delivery end to end, and who is as comfortable defending a project margin as they are chairing a governance session with a senior customer.

The Role

You Will Be Involved In

• Leading end-to-end delivery of medium to large projects and complex multi-track workstreams.
• Owning project representation in approved tools, covering forecasting, resource allocation and partner SOWs and invoicing.
• Controlling scope creep, managing RAID items and maintaining accurate cost and revenue forecasts to defend project margins.
• Acting as the primary delivery liaison, connecting customer business priorities to technical execution.
• Partnering with customer stakeholders on contract change requests, escalations and value realisation.
• Integrating AI and automation for predictive risk management, automated reporting and workflow optimisation.
• Analysing delivery KPIs such as defect rates and cycle times to drive continuous process improvement.
• Establishing clear governance frameworks, metrics and RACI models across cross-functional delivery teams.

Key Experience Required

• SC clearance.
• Demonstrable experience of working in National Security and Defence.
• Significant project management experience, including dedicated experience leading end-to-end delivery of enterprise software, SaaS solutions and/or professional services to external enterprise-level clients, or equivalent relevant experience.
• Experience of delivery frameworks including Agile (Scrum and Kanban), Waterfall and hybrid approaches.
• Experience managing medium to large scale and complex projects, with the ability to proactively identify and minimise risks, handle rigorous delivery timelines, and facilitate high-level communication across cross-functional teams and senior customers.
• Current Project Management Professional (PMP) certification from PMI, or PMI-ACP, CPMAI, or PRINCE2 Practitioner status.
• Ability to build relationships with multiple cross-functional stakeholders, internal and external, resolve conflict and align on shared objectives.

Desirable Experience

• Commercial ownership of delivery, including partner statements of work, invoicing and contract change requests.
• Cost and revenue forecasting with accountability for protecting project margin.
• Use of AI and automation in delivery, for predictive risk management, automated reporting or workflow optimisation.
• Building governance frameworks and RACI models from scratch across cross-functional teams.
• Using delivery KPIs and metrics to drive measurable continuous improvement.
• Experience across MOD, government or wider secure public sector programmes.

Interested?

Tektora are looking to speak with SC cleared project managers from a national security and defence background who have genuinely owned delivery end to end, and who want the commercial and customer-facing side of the role as well as the technical.

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