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For Companies At a Glance
- Tasks: Support customer service operations and manage technical incidents with a focus on excellence.
- Company: Join a leading tech firm with a commitment to service and innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while developing your networking skills.
- Qualifications: Experience in networking or service management with strong problem-solving abilities.
The predicted salary is between 45000 - 55000 £ per year.
Location: UK – Hybrid On‑site requirement: Farnborough (minimum 1 day per week)
Security Clearance: DV preferred / SC with willingness to progress to DV
Salary: Competitive, dependent on experience
Employment Type: Permanent
Overview
We are seeking an experienced Cisco Service Operations / Network Engineer to support a customer‑facing service environment. This role combines strong technical networking expertise with service operations and incident management responsibility, working closely with customers and internal stakeholders to ensure service excellence. The position is well suited to:
- An experienced Network or Technical Engineer looking to move into a more service‑focused role, or
- A current Service Operations / Service Management professional with a solid technical networking background.
Key Responsibilities
- Provide operational support within a service management environment, ensuring high levels of customer satisfaction
- Lead and manage customer incidents and problems through to resolution
- Support incident, problem, and escalation management activities
- Confidently manage customer escalations, acting as a key point of contact
- Produce and present regular service reports to both technical and non‑technical stakeholders
- Translate complex technical issues into clear, plain‑English updates for senior stakeholders
- Manage personal workload effectively while supporting multiple customer accounts
Required Skills
Cisco Network Engineer employer: Tektora
Contact Detail:
Tektora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cisco Network Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and show genuine interest. This can help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to Cisco networking. Use mock interviews with friends or mentors to build confidence and refine your answers.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Cisco Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cisco Network Engineer role. Highlight your relevant experience in service operations and technical networking, and don’t forget to showcase any customer-facing roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your passion for service excellence and how your background aligns with our needs. Remember, we love a personal touch, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, be sure to highlight specific examples of how you've managed incidents or resolved complex issues in the past. We’re looking for someone who can confidently handle customer escalations, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Tektora
✨Know Your Cisco Stuff
Make sure you brush up on your Cisco networking knowledge. Be ready to discuss specific technologies and protocols you've worked with, as well as any relevant certifications. This will show that you’re not just familiar with the basics but can also handle complex issues.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've successfully managed customer incidents in the past. Think about times when you turned a negative situation into a positive outcome. This will demonstrate your service-focused mindset.
✨Practice Your Communication Skills
You’ll need to translate technical jargon into plain English for non-technical stakeholders. Practise explaining complex concepts simply and clearly. This will help you stand out as someone who can bridge the gap between technical and non-technical teams.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might have to solve a problem on the spot. Prepare by thinking through common networking issues and how you would approach them. This shows your problem-solving skills and ability to think on your feet.